15 Problem Solving
532
Problem Solving
15
024-704
[Cause] An error occurred while receiving a print job from Denshi-Pen.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
024-705
[Cause] The template of the specified force annotation was not found in the machine.
[Remedy] Delete the document in the folder of the machine, and then select [Store to Folder]
again from the print driver to store the document.
024-706
[Cause] A print job with digital codes is sent when [Force Watermark - Client Print] or [Force
Secure Watermark] > [Client Print] is set to [On].
[Remedy] Set [Allow User to Disable Active Settings] to [Disable Active Settings] under [Tools]
>[Authentication / Security Settings].
024-742
[Cause] Booklet printing was specified for printer properties, but the number of print pages for
the job exceeded the maximum number allowed for booklet creation.
[Remedy] Change the printer properties setting to split the pages appropriately to create separate
volumes, or to cancel the booklet creation setting.
024-746
[Cause] The specified paper type is not compatible with the specified paper size, paper tray,
output tray, or 2 sided printing.
[Remedy] Confirm the print data.
024-747
[Cause] Incompatible print parameters are used. The combination of the specified features such
as Document Size, Paper Size, Paper Tray, 2 sided printing, and Output Tray is
incompatible.
[Remedy] Confirm the print data, and try printing again.
024-748
[Cause] The number of digits specified in [Bates Stamp - Number of Digits] screen does not
match the value specified in [Starting Number].
[Remedy] Set [Bates Stamp - Number of Digits] to the value specified in [Starting Number] or to
[Auto Assign].
024-775
[Cause] Booklet printing was specified for printer properties, but the number of print pages for
the job exceeded the maximum number allowed for booklet creation.
[Remedy] Change the printer properties setting to split the pages appropriately to create separate
volumes, or to cancel the booklet creation setting.
025-596
025-597
[Cause] An error occurred with the hard disk.
[Remedy] Replace the hard disk.
026-400
[Cause] More than two devices are connected to the USB host port.
[Remedy] Disconnect the third or more devices so that the number of connected devices becomes
two. If the error still is not resolved, switch off the machine power, make sure that the
touch screen is blank, and then switch on the machine power.
026-700
[Cause] By Address Book operation, the machine received an unsupported protocol from the
LDAP server.
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
Support Center.
026-701
[Cause] The number of queries submitted to the Address Book exceeded the machine's
processing capability.
[Remedy] Wait for a while and execute the operation again. If the only one query is being
submitted to the Address Book, the machine's software may be defective. Contact our
Customer Support Center.
Error Code Cause and Remedy
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