Problem Solving
558
Problem Solving
15
027-547
[Cause] SMB protocol error. An invalid character was detected in the
specified domain name.
[Remedy] If the error occurred during SMB authentication: Consult your
network administrator for the domain name, and then set it
correctly.
Also, check whether the domain name set on the machine is
correct.
To confirm the settings, execute the following procedures:
1) Enter the System Administration mode, and select [Tools] >
[System Settings] > [Connectivity & Network Setup] >
[Remote Authentication/Directory Service] > [SMB Server
Settings].
2) Select the SMB server to confirm the domain name.
If the error occurred during transferring using SMB of the Scan
to PC service:
Consult your network administrator whether the domain name
specified when entering login name is correct.
To confirm the domain name on the server, execute the
following procedures:
1) Select [Start] > [Programs] > [Administrative Tools] > [Active
Directory Domains and Trusts] on the Active Directory
domain controller.
2) From the left side frame of the [Active Directory Domains and
Trusts] window, select [Active Directory Domains and Trusts]
> [Domains]. Right-click [Domains] to select [Properties].
3) Select [General] tab in the domain properties window, and
confirm the domain name (prior to Windows 2000).
027-548
[Cause] SMB protocol error. An invalid character has been detected in
the specified user name.
[Remedy] Ask your network administrator to set the user name with valid
characters.
To confirm the user name on the server, execute the following
procedures:
1) Select [Start] > [Programs] > [Administrative Tools] > [Active
Directory Users and Computers] on the Active Directory
domain controller where the user information is set.
2) Select [Active Directory Users and Computers] > [Server] >
[Domains] > [Users] from the left side frame of the [Active
Directory Users and Computers] window, to display the user
information.
3) Right-click the target user from the right side frame of the
[Active Directory Domains and Trusts] window to select
[Properties].
4) Select the [Account] tab in the [User Properties] window, and
confirm the user name of [User Log On Name (Prior to
Windows 2000)].
027-549
[Cause] SMB protocol error
[Remedy] Execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
Error Code
Cause and Remedy
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