Problem Solving
564
Problem Solving
15
027-753
[Remedy] 1) Attempted to execute the service while the port necessary for
the job flow is either deactivated or disabled.
2) Attempted to execute a job flow to send e-mail using the
Encryption or Digital Signature feature while S/MIME
communication is disabled.r.
[Remedy] For 1), have your system administrator confirm the port status.
For 2), enable S/MIME communication, or modify the job flow
so that e-mail is sent by not using the Encryption or Digital
Signature feature.
027-754
[Cause] [DocuWorks Signature] or [PDF Signature] is set inconsistency in
the job flow.
[Remedy] Check the DocuWorks and PDF signatures for both the system
data settings (machine's current settings) and the executed job
flow settings. If these settings differ, coordinate them.
027-757
[Cause] Probable causes are as follows:
1)An error occurred while connecting the server.
2)The reliable certificate has not been registered on the
machine.
3)The server addresses of the SSL server and the destination
server are not same.
4)The machine tries to communicate with the server using the
encryption method which is not supported on the machine.
5)The SSL client certificate has not been registered on the
machine.
6)The server certificate has been expired or will be expired soon.
[Remedy] For 1), Check connection between the machine and the server,
or the machine and the DNS server using ping or trace route.
For 2), Import the CA certificate and intermediate certificate
reliable to the SSL server to the machine.
For 3), Check whether or not the machine communicates via the
SSL proxy server which enables you to confirm the SSL
communication. When the machine uses the server, set the
machine not to use the SSL proxy server.
For 4), Check the encryption method supported on the machine.
Set the available encryption method to the SSL server setting.
For 5), Import the SSL client certificate and configure the
setting to use the certificate.
For 6), Check the date and time registered on the machine is
precise. If they are not, adjust the gap.
027-759
[Cause] The connection to the LDAP server referred by the LDAP server
specified in [LDAP Server/Directory Service Settings] is failed.
[Remedy] Make sure the network settings of the machine are correctly set.
If the same message is displayed again, consult the network
administrator and check the connection from the machine to
the server.
027-760
[Cause] An invalid parameter is specified by XJT command.
[Remedy] Confirm the specified parameter.
Error Code
Cause and Remedy
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