Error Code
565
Problem Solving
15
027-761
[Cause] An on-demand print job was sent to the machine using the Web
Applications feature, but the time interval from receiving the
print job until starting the print processing exceeded the time
limit specified on the machine.
[Remedy] When multiple documents are to be printed, reduce the number
of documents, and then execute the operation again.
When on-demand printing is executed using the Web
Application feature, the print processing time is limited.
Consequently if many documents are to be printed or if print
processing takes time, a timeout may occur before all the data
are received. To resolve this problem, change the time limit
value according to the document volume and type. If the error
still is not resolved, contact our Customer Support Center.
027-762
[Cause] An on-demand print job is sent to the machine using the Web
Applications feature, however, the specified job ticket is invalid
because of one of the following causes:
z
Abnormal change to the job ticket because of the machine
software failure
z
Abnormal change to the job ticket because of a bug on the
sender's remote server
z
Abnormal change to the job ticket because of network
trouble
z
Intentional alteration to the job ticket
[Remedy] Execute the print job again. If the error still is not resolved,
contact our Customer Support Center.
027-763
[Cause] The machine failed to verify the user information against the
remote accounting server.
[Remedy] Take one of the following measures:
z
Check whether the remote accounting server is operating
properly.
z
Check whether there is no network failure.
z
Connect the network cable securely.
z
Confirm the settings on the machine.
027-770
[Cause] The print job has a problem.
[Remedy] Submit the print job again.
027-771
[Cause] The hard disk of the server connected to the machine is full.
[Remedy] Delete unnecessary data from the server.
027-772
[Cause] An error occurred during communication with the SMTP server.
[Remedy] Use ASCII characters to modify the host name that has been
specified under [Tools] > [Connectivity & Network Setup] >
[Machine's E-mail Address/Host Name]. If the error still is not
resolved, confirm with your network administrator whether the
SMTP server supports the HELO command.
027-773
[Cause] An error occurred during communication with the SMTP server.
[Remedy] Wait for a while, and then execute the operation again.
027-774
[Cause] The specified e-mail address contains unsupported characters.
[Remedy] Specify the e-mail address using only ASCII characters.
Error Code
Cause and Remedy
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