15 Problem Solving
506
Problem Solving
15
017-748
[Cause] Data could not be sent due to the incorrect machine setting.
[Remedy] Confirm the network setting of the machine.
017-749
[Cause] An error occurred.
[Remedy] Confirm the job flow settings.
017-750
[Cause] A plug-in error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, reinstall the plug-in.
017-751
[Cause] A plug-in error occurred.
[Remedy] Confirm the detail from [Transmission Report - Job Undelivered].
017-754
[Cause] Scan is attempted while a print job specified for heavyweight paper is being processed.
[Remedy] Scan is disabled while a print job for heavyweight paper is being processed. Perform a
scan after a print job is completed.
017-755
[Cause] Cannot download a software.
[Remedy] Take one of the following measures:
Confirm that [Enabled] is checked in CentreWare Internet Services under [Properties]
> [Services] > [Machine Software]> [Upgrades].
Download the software through USB connection.
017-759
[Cause] An error occurred during firmware update in the machine.
[Remedy] Contact our Customer Support Center.
017-760
[Cause] An error occurred in connecting to the POP3 server. Probable causes are follows.
1) When connecting to the POP3 server by the TLS communication, the port number is
incorrect.
2) When connecting to the POP3 server by the SSL communication, an internal error
occurred.
[Remedy] For 1), set the correct port number for the POP3 server.
For 2), switch off the machine power, make sure that the touch screen is blank, and then
switch on the machine power. If the error still is not resolved, contact our Customer
Support Center.
017-761
[Cause] A SSL server authentication error occurred because the server certificate for the POP3
server is invalid.
[Remedy] Use the valid server certificate for the POP3 server.
017-762
017-763
[Cause] The server certificate for the POP3 server is before the valid period.
[Remedy] Be sure to match the time set on the POP3 server and the machine. If the time matches,
use the valid server certificate.
017-764
[Cause] The server addresses of the POP3 server and the server certificate are not same.
[Remedy] Use the valid server certificate in which the correct server address is written.
017-765
[Cause] An error occurred in connecting to the POP3 server.
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
Support Center.
Error Code Cause and Remedy
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