Error Code
533
Problem Solving
15
021-521
[Cause] An error occurred while connecting to the EP system via the Internet.
[Remedy] Check the followings:
The LAN cable connection
The DNS server address setting
The default gateway setting
The subnet mask setting
Check the following for BB-Direct configuration:
EP proxy server setting
If the error still is not resolved after checking the above settings, there may be a network
failure or the DNS server failure. Consult your system administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
021-522
[Cause] An error occurred while communicating with the EP server.
[Remedy] Check the followings:
The network cable connection on the machine is correct.
The machine’s settings for the subnet mask, DNS server address, and default gateway
are correct.
If the error still is not resolved, contact our Customer Support Center.
021-523
[Cause] An error occurred while communicating with the EP server.
[Remedy] Enable the SOAP port, switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. If the error still is not resolved, contact
our Customer Support Center.
021-524
021-525
021-526
021-527
021-528
[Cause] An error occurred while communicating with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
021-529
[Cause] The machine attempted to upgrade the software of EP system via the Internet, but the
latest software version is already installed.
[Remedy] Contact our Customer Support Center.
021-530
021-531
[Cause] An error occurred while connecting to EP system via the Internet.
[Remedy] Wait for a while, and then execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
021-532
021-533
021-534
021-535
[Cause] The machine attempted to upgrade the software of EP system via the Internet, but the
software upgrade failed.
[Remedy] Contact our Customer Support Center.
021-536
[Cause] The latest software version is not installed.
[Remedy] Reboot the machine and update the software to the latest version. (The machine
automatically reboots again.) Then, execute the operation again.
021-537
[Cause] The software upgrade from the control panel was canceled since another reserved
upgrade was in progress.
[Remedy] Wait for the active upgrade to finish, and then execute the operation again.
Error Code Cause and Remedy
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