15 Problem Solving
536
Problem Solving
15
021-582
[Cause] A conflict is detected between the software update and a batch data setting or
acquisition.
[Remedy] Close the [Maintenance] screen, wait until the batch data setting or acquisition is
completed, and operate the software update again. If the same message is displayed
again, contact our Customer Support Center.
021-700
[Cause] The USB cable is unplugged or the USB interface may be out of order.
[Remedy] Confirm that the USB cable is connected and switch off the machine power, make sure
that the touch screen is blank, and then switch on the machine power. If the error still is
not resolved, contact our Customer Support Center.
021-701
[Cause] The USB interface error occurred.
[Remedy] Retry after waiting for a while or confirm that the USB cable is connected and switch off
the machine power, make sure that the touch screen is blank, and then switch on the
machine power. If the error still is not resolved, contact our Customer Support Center.
021-731
[Cause] While the related products, you attempted to make color copies when the use of color
is restricted.
[Remedy] Contact our Customer Support Center.
021-732
[Cause] The card has come off, or its charge (including e-money) or message rate is insufficient.
Otherwise, you are not authenticated.
[Remedy] Insert or charge the card (e-money) sufficiently. Otherwise, log in to the machine (ex.
using the smart card or control panel).
021-733
[Cause] The use of color is restricted or the number of color pages reached the maximum.
[Remedy] Contact our Customer Support Center.
021-750
021-751
021-770
021-771
021-772
[Cause] An error occurred during maintenance or repair request and our Customer Support
Center failed.
[Remedy] Check whether the phone line is connected correctly and wait for a while, and then
execute the operation again. If the error still is not resolved, contact our Customer
Support Center.
023-500
[Cause] An error occurred in the machine.
[Remedy] Contact our Customer Support Center.
Error Code Cause and Remedy
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