• General error
Error
code
Error message
Cause
Solution
0100
0200
0300
0400
0500
0501
0600
0601
0800
0900
1000
1200
1400
1500
3200
5500
5700
5900
6200
Communication failed. After
checking the following
contents, please try again after
a while.
• Ensure that the air
conditioner is turned on.
Communication with the air conditioner failed.
Check the following contents depending on the status of indoor
unit wireless LAN indicator lamp or WLAN Adapter LED 2 and
operate again.
• When not lighting
– Check that the Electrical panel (Switch breaker) to the
air conditioner is turned on.
– Check that the power plug of the air conditioner main
unit is plugged in.
• When lighting
Use a smartphone to check that the wireless router to
which the air conditioner is connected is connected to the
Internet. If the smartphone cannot connect to the Internet,
reboot the wireless router. When rebooting the wireless
router does not solve the problem, contact the
manufacturer of the wireless router.
0810
0811
0812
1510
1511
1512
3010
5510
5520
5530
6001
6002
6003
6010
6011
6012
6013
6310
Communication failed. After
checking the following
contents, please try again after
a while.
• Ensure that your mobile
device is connected to the
internet.
• Various settings could not be completed because
communication with the server (cloud) failed.
• Air conditioner information could not be obtained because
communication with server (cloud) failed.
Check the following contents and operate again.
1. Check that the wireless LAN setting of smartphone is set to
ON.
2. Check that the smartphone is connected to the Internet.
3. Check that the wireless router is turned on.
1-7. Error message for wireless LAN control (Mobile app)
- (03-13) - 1. Error code
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