Unplug the desk from power.
Unplug all cable connections under the desk, including any leg cable(s) at both ends.
Reconnect all cables except the power cable. Ensure connections are firmly seated.
Plug the desk back into power.
Reset the handset
Hold the down arrow until the desk begins to move down. If the desk doesn't immediately
start to move down, you may need to hold for up to 15 seconds, release and hold again
.
Repeat this step up to three times until the desk begins to go down.
Once the desk begins moving down, continue to hold the down arrow until the desk
reaches its lowest height, dips down slightly and then pops back up. If it doesn't pop up
after 10 seconds, press and hold it again.
Once the desk dips down and pops back up again, the reset is complete.
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Your Jarvis is backed by a 15-year warranty on all frame and electrical parts. If these steps
don't resolve your issue, we'll provide personalized support until your desk is up and running
again.
Get in touch with us.
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