Gait up PhysiRun Lab - Support

Gait Up SA
EPFL Innovation Park, Bat C. CH-1015 Lausanne
www.gaitup.com
TVA CHE-145.136.760
User guide PhysiRun Lab - v1.1.1 Date: 06.05.2019
Copyright © 2018-2019, All Rights Reserved - Gait Up SA. CH-1015 Switzerland 14
5.2 Support
LED indications
Situation
Description
Meaning
Connected via
USB
Green continuous
Fully charged
Orange blinking
Charging
Orange blinking
Data transfer
Red continuous
Error 1
During measure
Green blinking (2 flashes per blink)
Measuring
Green blinking (2 flashes per blink)
Waiting for synchronization
Green/Orange blinking (1 green, 1 orange flash per
blink)
Low battery
Error
2 rapid red blinks
Error 2
3 rapid red blinks
Error 3
4 rapid red blinks
Error 4
5 rapid red blinks
Error 5
6 rapid red blinks
Error 6
Error type
Error type*
How to solve the issue
Error 1
Disconnect and replug the Physilog
®
5
Error 2
Contact GaitUp
Error 3
Charge the Physilog
®
5
Error4
Contact GaitUp
Error 5
Contact GaitUp
Error 6
Empty the memory card
*see LED indication above
Soft reset of Physilog
®
5
The soft reset is the first manipulation which can be done if the Physilog
®
5 is not working
properly. To do a soft reset, hold the main button for 15 seconds. The LED shines orange
and then stops. If the problem persists, fill out the contact form on the support page
(www.gaitup.com/support) or write an email to contact@gaitup.com. Please indicate
Physilog
®
5 serial number and describe the problem in as much detail as possible.