IMPORTANT!
This Step-by-Step guide should be given to the customer
after installation and demonstration.
SERVICE POLICY
In the event of you needing to contact the Galaxy Customer Service Department,
the following procedure should be followed:-
1
If a service call is booked, you or a representative must be present
during the Engineers visit.
Before telephoning the Galaxy Customer Service Department you
should ensure that you have the model number, power rating, serial
number and date of purchase.
The Galaxy Customer Service Department will be able to inform you
whether the fault can be rectified by the provision of a replacement
part or an on site visit by a Qualified Service Engineer.
If the product is no longer covered by the Guarantee, a charge will
be made for the site visit and for any parts supplied.
A charge will be made where a call under the terms of the guarantee
has been booked and a failure was not product related, or an engineer
arrives and is not able to gain access.
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Pumped Instantaneous
Electric Shower
Installation Instructions
XP
Customer Service Department
Telephone: 0845 600 5111 Fax: 01489 773053
9.00 am - 5.00 pm Monday to Friday
Technical Hotline
Telephone: 0844 372 7766 Fax: 0844 372 7767
Email: technical-services@applied-energy.com
9.00 am - 5.00 pm Monday to Friday
SERVICE POLICY
In the event of you needing to contact the Galaxy Technical Hotline, the following
procedure should be followed:-
1
If a service call is booked, you or a representative must be present
during the Engineers visit.
Before telephoning the Galaxy Technical Hotline you should ensure
that you have the model number, power rating, serial number and
date of purchase.
The Galaxy Technical Hotline will be able to inform you whether the
fault can be rectified by the provision of a replacement part or an on
site visit by a Qualified Service Engineer.
If the product is no longer covered by the Guarantee, a charge will
be made for the site visit and for any parts supplied.
A charge will be made where a call under the terms of the guarantee
has been booked and a failure was not product related, or an engineer
arrives and is not able to gain access.
2
3
4
5
7300059 (B)
Technical Hotline
Telephone: 0844 372 7766 Fax: 0844 372 7767
Email: technical.services@redringxpelair.com
8.00 am - 5.30 pm Monday to Friday
SERVICE POLICY
In the unlikely event of a product breakdown during the guarantee period
you should contact our Service and Repair Helpline who will be able to assist
with the repair and advise of the best course of action to be taken.
Please DO NOT remove the product prior to making this call as this may
invalidate your guarantee.
Service Tel: 0844 372 7766 or email technical.services@redringxpelair.com
1
If a service call is booked, you or a representative must be present
during the Engineers visit.
Before telephoning the Galaxy Technical Hotline you should ensure
that you have the model number, power rating, serial number and
date of purchase.
The Galaxy Technical Hotline will be able to inform you whether the
fault can be rectified by the provision of a replacement part or an on
site visit by a Qualified Service Engineer.
If the product is no longer covered by the Guarantee, a charge will
be made for the site visit and for any parts supplied.
A charge will be made where a call under the terms of the guarantee
has been booked and a failure was not product related, or an engineer
arrives and is not able to gain access.
2
3
4
5
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