Troubleshooting
Printer Will Not Print.
Check that both rear power switch and front panel Green LED printer power switches are ON.
On the Windows PC, check under Settings->Devices->Printers&Scanners that EPSON Stylus Photo 1390
is not Ofine.
In Gallery DTF RIP software, check under Devices->Manage_Devices->Device_Properties that the Gallery 1390
port shows EPSON Style Photo 1390.
With the above checked, in the RIP software, try running a head clean to see if the printer responds.
Red LEDS Flash In An Alternating Fashion
This indicates that the waste ink counter has reached its maximum limit. Starting in 2024, the counter can
be reset within Gallery DTF RIP software under:
Devices->ManageDevices->DeviceProperties->ResetInkWastePadCounter.
RIP software issued prior to 2024 requires use of an external program, please contact your distributor
for assistance.
Red LEDs Flash Simultaneously
This represents an error. Most likely cause is that the encoder ribbon cable has dust that needs to be cleaned.
You can contact USA based support to assist in reading the error code or cleaning the ribbon cable.
Red Ink LED Comes On Solid
This means that one of the ink channels is starved for ink. In most cases, this condition will clear itself and
printing will continue. Otherwise a single short press of the ink button will clear the black channel and a short
double press will clear the other color channels.
One Of My Colors Is Not Printing, Or White Ink Is Not Printing Correctly
Check to see that the ink lines feeding the printhead do not have any air gaps. Press auto-priming button.
Perform a couple of head cleanings.
Print a nozzle check. If the nozzle pattern does not look complete for one or more colors, perform additional head
cleaning cycles.
Note that performing too many head cleanings in a row can cause foaming which adds air. Pause 5-10 minutes
between every 3 head cleanings.
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