G&G WatchBot - Page 30

30
WatchBot Home Security Camera - User Guide
AcveX controls are small programs, somemes called add-ons, that are used on the Internet.
They can enhance your browsing experience by allowing interacve content or they can help
with tasks such as installing security updates. Some websites require you to install AcveX
controls to see the site or perform certain tasks on it. When you visit such a site, Internet
Explorer asks if you want to install the AcveX control.
AcveX is not required when using other browsers such as Firefox, Chrome or Safari, however
features are much more limited. (Seesecon4fordetails).
Myvideoimageappearsjerkyorfreezestemporarilyandcontrolsaresluggish...
You may be experiencing problems with network bandwidth. The image frame rate is
subjected to the following factors: 1). network bandwidth; 2). PC performance, network
environment and display preference seng (brightness, theme, etc.); 3). the number of
visitors (Too many visitors will slow down the image frame rate.); 4). choice of switch or hub
(Try using a Switch for mulple IP Camera Servers rather than a Hub).
WhydoIgetapop-upprompt‘Failedtoconnecttothedevice…’?
This prompt only appeared in the case of using mulple cameras. Enter the Mul-Device
Sengs page (login as administrator) to check the Device seng is correct or not.
When one of the mulple cameras is disconnected, the color changes to yellow and this popup
appears.
Ican’taccessmyWatchBotcameraontheinternet...
1) AcveX controls may not be installed correctly (see FAQ ‘I have no picture / Problems
with AcveX Controller’).
2) The port used is blocked by Firewall or An-virus soware. Please check and try again.
3) Port mapping has not been successful. There are two possible soluons:
• Go to Administrator | UPnP Sengs. Check the box next to ‘Use UPnP to Map Port’, Click
Submit and ensure you see the ‘Success’ message.
• If your router has Virtual Map (Port Mapping) funcons enabled, enter router seng
page and manually add WatchBot’s IP and port to the Virtual Map list. (See Appendix)
TheWatchBotCameraToolcan’tndthecamera...
Conrm the power supply is connected. Check the yellow light on the RJ45 Port (power
indicaon light) and the green light (network indicaon light) are both on or not.
Try temporarily disabling your Firewall/An-Virus. A rewall oen blocks unrecognised data.
DoestheWatchBotcameraworkwithanythird-partysoware?
Yes it does. Details of Windows, Macintosh and Mobile soware can be found on the support
website at www.watchbotsupport.co.uk
Unknownorunresolvableissues...
Press RESET buon on the camera base for 5 seconds and then release, to restore the factory
default state, then try reconnecng. Note: You will lose all saved sengs.