G&G WatchBot - 5 Frequently Asked Questions (Faqs)

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WatchBot Home Security Camera - User Guide
5FrequentlyAskedQuesons(FAQs)
AswellastheseFAQs,pleasevisittheWatchBotSupportWebsite
atwww.watchbotsupport.co.uk
Ihaveforgoentheadministratorusernameand/orpassword...
To reset the administrator username and password, Press and hold down the ‘RESET’ buon
on the camera base for 5 seconds. Release, and the username and password will be reset back
to the factory default administrator username and password.
Default administrator username: admin
Default administrator password: No password
TheCameraToolicondoesn’tappearonmyDesktop.
This is a problem with Windows Vista and Windows 7; parculary 64bit operang systems.
Check the following two places for ‘IPCamera.exe’, then manually create a Desktop shortcut:
C:\Windows\System32\ or if you have a 64bit system - C:\Windows\SysWOW64\
I’mhavingproblemssenguptheIPAddress...
Check whether the IP address of the Camera server shares the same subnet as your work
staon: Click My Computer > Control Panel>Network & Dial-up Connecons > LAN > Aributes
>Internet Protocols (TCP/IP), and check IP Address and Subnet Mask. Make sure they are in the
same subnet when conguring IP Camera IP address manually.
Iget‘Subnetdoesnotmatch.Dbl-clicktochange’intheCameraToolwindow...
Le-click on the error message (it will turn blue), then right-click and choose ‘Network
Conguraon’. Check the box that says ‘Obtain IP Address using DHCP Server’ and click OK.
I’munabletoaccessIPCameraviawebbrowser...
Double Check to ensure that your HTTP server soware is congured and running properly. If
you’re running any rewall soware, make sure it’s allowing inbound connecons to port 80.
Also, if you happen to be using a cable/DSL router, make sure you’ve set up port forwarding
properly (consult your router’s documentaon for more informaon). If none of these seem
to be the problem, it’s also possible that your ISP is blocking inbound connecons to port 80.
Many IPS’s have done this because of internet worms such as Code Red, If this is the case, you
willl have to setup your HTTP server on an alternate port (such as 81).
Ihavenopicture/ProblemswithAcveXController...
Some WatchBot camera funcons such as recording and audio require AcveX controls to be
enabled. If you experience any issues with enabling AcveX on your computer, please visit
hp://windows.microso.com/en-GB/windows-vista/Why-does-Internet-Explorer-block-
some-AcveX-controls for more assistance.