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Garland MWE2S - User Manual

Garland MWE2S
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PART #4527466 (12 Aug 2011)
INSTALLATION/OPERATION
& SERVICE MANUAL
GARLAND 1 & 2 PLATEN
ELECTRIC & GAS
CLAMSHELL GRILLS
WITH PRODUCT RECOGNITION
MODELS:
THIS EQUIPMENT MUST BE INSTALLED AND COMMISSIONED BY A PROFESSIONAL, FACTORY-TRAINED TECHNICIAN.
THIS EQUIPMENT MUST BE OPERATED UNDER AN APPROVED HOOD SYSTEM ONLY.
MANUFACTURED EXCLUSIVELY FOR McDonald's BY
GARLAND COMMERCIAL RANGES
http://www.garland-group.com/
MWE2W
MWE2S
MWG2W
MWE1W
MWE1S
MWG1W
PLEASE READ ALL SECTIONS OF THIS MANUAL AND
RETAIN FOR FUTURE REFERENCE.
THIS PRODUCT HAS BEEN CERTIFIED AS
COMMERCIAL COOKING EQUIPMENT AND MUST
BE INSTALLED BY PROFESSIONAL PERSONNEL AS
SPECIFIED.
INSTALLATION AND ELECTRICAL CONNECTION MUST
COMPLY WITH CURRENT CODES:
IN CANADA - THE CANADIAN ELECTRICAL CODE
PART 1 AND / OR LOCAL CODES.
IN USA – THE NATIONAL ELECTRICAL CODE ANSI /
NFPA – CURRENT EDITION.
ENSURE ELECTRICAL SUPPLY CONFORMS WITH
ELECTRICAL CHARACTERISTICS SHOWN ON THE
RATING PLATE.
For Your Safety:
Post in a prominent location, instructions to be
followed in the event the user smells gas. This
information shall be obtained by consulting your
local gas supplier
FOR YOUR SAFETY:
DO NOT STORE OR USE GASOLINE OR
OTHER FLAMMABLE VAPORS OR LIQUIDS
IN THE VICINITY OF THIS OR ANY OTHER
APPLIANCE
WARNING:
IMPROPER INSTALLATION, ADJUSTMENT,
ALTERATION, SERVICE OR MAINTENANCE
CAN CAUSE PROPERTY DAMAGE, INJURY,
OR DEATH. READ THE INSTALLATION,
OPERATING AND MAINTENANCE
INSTRUCTIONS THOROUGHLY
BEFORE INSTALLING OR
SERVICING THIS EQUIPMENT

Table of Contents

Questions and Answers

  • A
    Andrea HarrisonSep 23, 2025
    What to do for 'PLATEN PROBE ERROR' on Garland Commercial Food Equipment?
    • K
      Kelly AdamsSep 23, 2025
      To address a 'PLATEN PROBE ERROR' on your Garland Commercial Food Equipment, begin by identifying the sensor as an “ungrounded type”. Next, review the wiring instructions and check the configuration. Perform a continuity check to assess the sensor. Also, check if the high limit device is activated.
  • B
    Brian AlvarezAug 23, 2025
    What causes 'ERROR DOWN' on Garland MWE2S Commercial Food Equipment and how to fix it?
    • X
      xwilliamsAug 25, 2025
      The 'ERROR DOWN' message on your Garland Commercial Food Equipment indicates a problem with the platen's downward movement. This could be due to several reasons: an unattached encoder cable (check the pin connection on the motor control board), an obstruction preventing platen movement (remove utensils, check exhaust hood clearance, and inspect for grease buildup on shafts), a motor malfunction (check voltage to the motor), or a motor control board malfunction (check voltage to the motor control board).
  • L
    Laura RogersAug 25, 2025
    What does 'ERROR UP' mean on my Garland MWE2S and how can I resolve it?
    • J
      Jennifer KennedyAug 26, 2025
      An 'ERROR UP' message on your Garland Commercial Food Equipment means there's an issue with the platen's upward movement. Possible causes include: a disconnected encoder cable (check the pin connection on the motor control board), an obstruction hindering platen movement (remove utensils, ensure exhaust hood clearance, and check for grease buildup on shafts), a malfunctioning motor (check the voltage to the motor), or a faulty motor control board (check the voltage to the motor control board).
  • C
    Corey JohnsonAug 26, 2025
    Why is my Garland Commercial Food Equipment showing 'HIGH TEMP PLATEN/GRILL' error?
    • S
      Sierra CowanAug 26, 2025
      The 'HIGH TEMP PLATEN/GRILL' error on your Garland Commercial Food Equipment can arise from several causes. It could be due to incorrect probe calibration, so recalibrate the temperature zone. Another cause could be not following operational procedures, like not using a scraper and squeegee, so review the correct procedures. A stuck closed solid state relay can also cause this error; check for a lit LED on the Solid State Relay that should be off. High gas pressure can be a factor, so ensure the manifold pressure is at 3.5” W.C. As a last resort, allow the temperature to cool before operation.
  • M
    Ms. Elizabeth Garner DDSAug 27, 2025
    What should I do if my Garland MWE2S displays an 'ERROR COMMS' message?
    • K
      Kyle LeeAug 27, 2025
      If your Garland Commercial Food Equipment shows an 'ERROR COMMS' message, it indicates that the controller isn't receiving commands from the motor control board. To resolve this, check the cable connections on both boards and verify the voltage to the motor control board.
  • B
    Bailey DavisSep 16, 2025
    What does 'ERROR AMBIENT' mean on Garland MWE2S?
    • B
      benjamincarterSep 16, 2025
      The 'ERROR AMBIENT' message on your Garland Commercial Food Equipment suggests checking the ventilation of the controller area.
  • S
    Stacy BrownSep 13, 2025
    What to do if my Garland MWE2S says 'PLATEN NOT LEVEL'?
    • J
      Jonathan GraySep 13, 2025
      The 'PLATEN NOT LEVEL' message on your Garland Commercial Food Equipment indicates a calibration difference between the front and rear reed switch. Recalibrate reed switches in the calibration menu.
  • O
    owebbSep 14, 2025
    What does 'ERROR COLD START' mean on my Garland Commercial Food Equipment?
    • D
      Dustin FrenchSep 15, 2025
      The 'ERROR COLD START' message on your Garland Commercial Food Equipment can appear for two reasons. If the EEPROM is initializing for the first time, wait for 30 seconds for the message to disappear. If the message persists, it may indicate an EEPROM malfunction, and the controller could be the cause.
  • S
    shawedwardSep 5, 2025
    How do I fix a 'MOTOR ENCOD ERR' on my Garland Commercial Food Equipment?
    • K
      Kevin MarshallSep 5, 2025
      A 'MOTOR ENCOD ERR' on your Garland Commercial Food Equipment suggests an issue with the motor encoder. Start by checking the wiring connections for any looseness. Also, check the wiring and assembly of the encoder at the motor itself. Finally, verify that the power source is stable by checking the incoming voltage.
  • J
    Julie KingSep 3, 2025
    What should I do if my Garland MWE2S displays a 'HEAT ERROR PLATEN/GRILL' message?
    • S
      Sydney RobertsSep 3, 2025
      If your Garland Commercial Food Equipment is showing a 'HEAT ERROR PLATEN/GRILL' message, it could be due to a shorted temperature sensor, so perform a continuity check to ground. It could also be that the solid-state relays are not on, so verify the harness connections to the controller. Another cause might be a loss of power to the platen, so check the operation of the main contactors. Finally, ensure that operational procedures are being followed, such as using a scraper and squeegee, and review the procedures when the message is displayed.

Summary

Introduction and General Information

SAFETY

Critical safety precautions and warnings for operating the clamshell grill.

Specifications

INPUT SPECIFICATIONS

Electrical input requirements for US MWE2W/MWE2S grills.

Electric Grills, Canada Specifications

Electrical input requirements for Canada MWE2W/MWE2S grills.

Electric Grills, CE Approved & Export Specs

Electrical input for CE/Export MWE2W/MWE2S grills.

Electric Single Platen Grills, North America

Electrical input for MWE1W/MWE1S North America grills.

Electric Single Platen Grills, CE Approved & Export

Electrical input for MWE1W/MWE1S CE/Export grills.

Gas Grills, 2 Platen, North America

Gas and electrical specs for North American MWG2W grills.

Gas Grills, 2 Platen, CE Approved Model

Gas and electrical input for CE MWG2W 2-platen grills.

Gas Grills, Single Platen, North America

Gas and electrical input for North American MWG1W grills.

Gas Grills, Single Platen, CE Approved Model

Gas and electrical input for CE MWG1W single-platen grills.

Installation and Startup

INSTALLATION & STARTUP

General installation requirements and store responsibilities.

Startup Procedure

Steps for a factory-authorized grill startup and warranty activation.

Operation and Control

PRODUCT RECOGNITION

Explanation of the PRC technology and its operation.

Maintenance, Troubleshooting, and Calibration

PROBE CALIBRATION

Monthly calibration procedure for grill temperature zones.

ERROR MESSAGES;TROUBLESHOOTING

Table of displayed errors, meanings, causes, and solutions.

Common Error Messages and Solutions

Table of displayed errors, meanings, causes, and solutions.

PLATEN LEVELING (ZEROING)

Procedure for ensuring platens are level using the Gap Gauge.

TO SET THE REED SWITCHES

Steps to correctly position magnet assemblies for reed switches.

Parts Identification and Schematics

WIRING SCHEMATICS

Wiring schematic for MWE1W Standard models.

MWE1 W - STANDARD Wiring Schematic

Wiring schematic for MWE1W Standard models.

MWE1 W - CE, WYE CONFIG Wiring Schematic

Wiring schematic for MWE1W CE WYE CONFIG models.

MWE1 W, CE WYE CONFIG HK ONLY Wiring Schematic

Wiring schematic for MWE1W CE WYE CONFIG HK Only models.

Garland MWE2S Specifications

General IconGeneral
BrandGarland
ModelMWE2S
CategoryCommercial Food Equipment
LanguageEnglish

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