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Garland MWG2W - User Manual

Garland MWG2W
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PART #4527466 (12 Aug 2011)
INSTALLATION/OPERATION
& SERVICE MANUAL
GARLAND 1 & 2 PLATEN
ELECTRIC & GAS
CLAMSHELL GRILLS
WITH PRODUCT RECOGNITION
MODELS:
THIS EQUIPMENT MUST BE INSTALLED AND COMMISSIONED BY A PROFESSIONAL, FACTORY-TRAINED TECHNICIAN.
THIS EQUIPMENT MUST BE OPERATED UNDER AN APPROVED HOOD SYSTEM ONLY.
MANUFACTURED EXCLUSIVELY FOR McDonald's BY
GARLAND COMMERCIAL RANGES
http://www.garland-group.com/
MWE2W
MWE2S
MWG2W
MWE1W
MWE1S
MWG1W
PLEASE READ ALL SECTIONS OF THIS MANUAL AND
RETAIN FOR FUTURE REFERENCE.
THIS PRODUCT HAS BEEN CERTIFIED AS
COMMERCIAL COOKING EQUIPMENT AND MUST
BE INSTALLED BY PROFESSIONAL PERSONNEL AS
SPECIFIED.
INSTALLATION AND ELECTRICAL CONNECTION MUST
COMPLY WITH CURRENT CODES:
IN CANADA - THE CANADIAN ELECTRICAL CODE
PART 1 AND / OR LOCAL CODES.
IN USA – THE NATIONAL ELECTRICAL CODE ANSI /
NFPA – CURRENT EDITION.
ENSURE ELECTRICAL SUPPLY CONFORMS WITH
ELECTRICAL CHARACTERISTICS SHOWN ON THE
RATING PLATE.
For Your Safety:
Post in a prominent location, instructions to be
followed in the event the user smells gas. This
information shall be obtained by consulting your
local gas supplier
FOR YOUR SAFETY:
DO NOT STORE OR USE GASOLINE OR
OTHER FLAMMABLE VAPORS OR LIQUIDS
IN THE VICINITY OF THIS OR ANY OTHER
APPLIANCE
WARNING:
IMPROPER INSTALLATION, ADJUSTMENT,
ALTERATION, SERVICE OR MAINTENANCE
CAN CAUSE PROPERTY DAMAGE, INJURY,
OR DEATH. READ THE INSTALLATION,
OPERATING AND MAINTENANCE
INSTRUCTIONS THOROUGHLY
BEFORE INSTALLING OR
SERVICING THIS EQUIPMENT

Table of Contents

Other manuals for Garland MWG2W

Questions and Answers

  • D
    David HamptonSep 23, 2025
    What to do for 'PLATEN PROBE ERROR' on Garland Commercial Food Equipment?
    • C
      Chad CarterSep 23, 2025
      To address a 'PLATEN PROBE ERROR' on your Garland Commercial Food Equipment, begin by identifying the sensor as an “ungrounded type”. Next, review the wiring instructions and check the configuration. Perform a continuity check to assess the sensor. Also, check if the high limit device is activated.
  • R
    Ronald RussellAug 23, 2025
    What causes 'ERROR DOWN' on Garland Commercial Food Equipment and how to fix it?
    • K
      Kristen BlairAug 23, 2025
      The 'ERROR DOWN' message on your Garland Commercial Food Equipment indicates a problem with the platen's downward movement. This could be due to several reasons: an unattached encoder cable (check the pin connection on the motor control board), an obstruction preventing platen movement (remove utensils, check exhaust hood clearance, and inspect for grease buildup on shafts), a motor malfunction (check voltage to the motor), or a motor control board malfunction (check voltage to the motor control board).
  • A
    Andrew AllenAug 25, 2025
    What does 'ERROR UP' mean on my Garland Commercial Food Equipment and how can I resolve it?
    • L
      Laura RoblesAug 26, 2025
      An 'ERROR UP' message on your Garland Commercial Food Equipment means there's an issue with the platen's upward movement. Possible causes include: a disconnected encoder cable (check the pin connection on the motor control board), an obstruction hindering platen movement (remove utensils, ensure exhaust hood clearance, and check for grease buildup on shafts), a malfunctioning motor (check the voltage to the motor), or a faulty motor control board (check the voltage to the motor control board).
  • J
    John ValdezAug 27, 2025
    Why is my Garland MWG2W showing 'HIGH TEMP PLATEN/GRILL' error?
    • H
      heather88Aug 27, 2025
      The 'HIGH TEMP PLATEN/GRILL' error on your Garland Commercial Food Equipment can arise from several causes. It could be due to incorrect probe calibration, so recalibrate the temperature zone. Another cause could be not following operational procedures, like not using a scraper and squeegee, so review the correct procedures. A stuck closed solid state relay can also cause this error; check for a lit LED on the Solid State Relay that should be off. High gas pressure can be a factor, so ensure the manifold pressure is at 3.5” W.C. As a last resort, allow the temperature to cool before operation.
  • G
    gzimmermanAug 27, 2025
    What should I do if my Garland MWG2W displays an 'ERROR COMMS' message?
    • W
      Wayne MurphyAug 27, 2025
      If your Garland Commercial Food Equipment shows an 'ERROR COMMS' message, it indicates that the controller isn't receiving commands from the motor control board. To resolve this, check the cable connections on both boards and verify the voltage to the motor control board.
  • A
    Anthony NewtonSep 16, 2025
    What does 'ERROR AMBIENT' mean on Garland Commercial Food Equipment?
    • S
      Steven CamachoSep 16, 2025
      The 'ERROR AMBIENT' message on your Garland Commercial Food Equipment suggests checking the ventilation of the controller area.
  • A
    Amanda TannerSep 13, 2025
    What to do if my Garland Commercial Food Equipment says 'PLATEN NOT LEVEL'?
    • C
      Christine NavarroSep 13, 2025
      The 'PLATEN NOT LEVEL' message on your Garland Commercial Food Equipment indicates a calibration difference between the front and rear reed switch. Recalibrate reed switches in the calibration menu.
  • J
    Jacob BerrySep 14, 2025
    What does 'ERROR COLD START' mean on my Garland MWG2W Commercial Food Equipment?
    • N
      nunezandreSep 15, 2025
      The 'ERROR COLD START' message on your Garland Commercial Food Equipment can appear for two reasons. If the EEPROM is initializing for the first time, wait for 30 seconds for the message to disappear. If the message persists, it may indicate an EEPROM malfunction, and the controller could be the cause.
  • C
    Chris WalkerSep 5, 2025
    How do I fix a 'MOTOR ENCOD ERR' on my Garland MWG2W Commercial Food Equipment?
    • D
      Dawn BarronSep 5, 2025
      A 'MOTOR ENCOD ERR' on your Garland Commercial Food Equipment suggests an issue with the motor encoder. Start by checking the wiring connections for any looseness. Also, check the wiring and assembly of the encoder at the motor itself. Finally, verify that the power source is stable by checking the incoming voltage.
  • W
    william02Sep 3, 2025
    What should I do if my Garland Commercial Food Equipment displays a 'HEAT ERROR PLATEN/GRILL' message?
    • M
      Misty DawsonSep 3, 2025
      If your Garland Commercial Food Equipment is showing a 'HEAT ERROR PLATEN/GRILL' message, it could be due to a shorted temperature sensor, so perform a continuity check to ground. It could also be that the solid-state relays are not on, so verify the harness connections to the controller. Another cause might be a loss of power to the platen, so check the operation of the main contactors. Finally, ensure that operational procedures are being followed, such as using a scraper and squeegee, and review the procedures when the message is displayed.

Summary

Introduction, Warranty, and Safety

General Safety Guidelines

Essential safety rules for operation, maintenance, and installation.

Specifications

Input Specifications: Electric Grills

Electrical input requirements for electric grill models.

Input Specifications: Gas Grills

Gas and electrical input requirements for gas grill models.

Installation and Startup

Installation Procedure Steps

Sequential steps for unpacking and installing the grill.

Power Supply and Gas Connections

Instructions for connecting electrical power and gas supply lines.

Setting Proper Combustion Levels

Procedure for adjusting gas grill combustion for optimal performance.

Operation and Maintenance

Product Recognition and Beef Integrity

How PRC works and procedures for ensuring food safety standards.

Calibration, Troubleshooting, and Programming

Error Messages and Troubleshooting

Common error codes, their meanings, causes, and solutions.

Garland MWG2W Specifications

General IconGeneral
BrandGarland
ModelMWG2W
CategoryCommercial Food Equipment
LanguageEnglish

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