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Problem Possible Reasons The Easy Solution
The extraction volume
programmed for the used
espresso button is set too
high.
Adapt the extraction volume accordingly (see: ‘Changing
the Default Settings / Adjusting the Extraction Volume’).
Too much/too little
espresso is given off.
The grind size requires
adjustment.
Adapt the grind size accordingly. If too little espresso is
given off, adjust the grind size somewhat coarser. Other-
wise, set the grind size finer (see: ‘Changing the Default
Settings / Setting Up the Grinder’).
The amount of coffee
powder requires adjust-
ment.
Adjust the coffee dosage: use more (too much espresso)
or less (too little espresso) coffee powder. If required, set
up the grinder accordingly (see: ‘Changing the Default
Settings / Setting Up the Grinder’).
The extraction volume
programmed for the used
espresso button requires
adjustment.
Adapt the extraction volume accordingly (see: ‘Changing
the Default Values / Adjusting the Extraction Volume’).
When placing two cups
under the spouts of the
portafilter, the cups are
not filled evenly.
The cups are not positi-
oned correctly.
Ensure that each cup is placed correctly below one of the
spouts. Otherwise, the espresso may run down at the
exterior of the cups.
The filter basket has been
wet, before filling in the
coffee powder.
Always dry the filter basket thoroughly, before filling it.
Otherwise, the water may run through at the rim of the
filter basket.
The appliance is not level. Ensure that the surface of your workplace is level.
One spout of the portafil-
ter is clogged.
Clean the portafilter (see: ‘Care and Cleaning / Thorough
Cleaning of the Portafilter and Filter Basket’).
The appliance is making
pulsing, whistling, and
pumping noises during
operation.
This may be normal and
no reason for concern.
No action required.
The machine is making an
unusually loud pumping
noise
and/or
the pump is running for
too long.
Not enough water in the
water tank.
Immediately cancel the used function. Fill the
water tank. The filling level must be between the MIN
and MAX filling lines (see: ‘Operation / Filling the Water
Tank’).
During operation, always ensure that the
pump will NOT empty the water tank com-
pletely to avoid damage to the pump.
Problem Possible Reasons The Easy Solution
The water tank is not
inserted correctly.
Push the water tank down at the back of the appliance
until the water tank lid is level with the top of the appli-
ance (see: ‘Operation / Filling the Water Tank’).
The coffee is too cold. You did not pre-heat the
cups.
Rinse your cups and mugs via the hot water function, and
place them onto the warming plate, before starting an
extraction (see: ‘Operation / Pre-Heating’).
You did not pre-heat the
portafilter.
Pre-heat the portafilter and filter basket via the hot water
function (see: ‘Operation / Pre-Heating’).
Making cappuccino or
latte: The milk is not hot
enough.
Use a metal milk jug for texturing milk. During texturing,
hold your hand on the milk jug to feel the temperature
(see: ‘Operation / Texturing Milk’).
After extraction, water is
still in the filter basket.
This may be normal. No need to worry.
Using the Grinder
The appliance is switched
on, but the grinder does
not work.
The appliance is still pre-
heating.
Wait until all buttons illuminate continuously. Then try
again.
The grinder is blocked by
a foreign object.
Immediately switch off the grinder (pressing the grinder
button).
Follow the instructions, described in ‘Care and Cleaning /
Emptying and Cleaning the Bean Hopper’.
Too much/too little coffee
powder is given off
and/or
the grinder stops unex-
pectedly and/or
the usual dose is not
given off.
The grind size has been
changed.
When changing the grind size, it may be required to
change the amount setting. Adjust the appropriate setting
(see: ‘Changing the Default Settings / Setting Up the
Grinder’).
The grind amount setting
is incorrect.
Adjust the grinder (see: ‘Changing the Default Settings /
Setting Up the Grinder’).
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