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Motor will not start. M Electric Plug M Push plug securely in to outlet.
M Try an other outlet.
M Check circuit breaker.
M Power switch is not turned ON M Make sure power switch is in ON position.
Cleaning solution M Clean Water Solution Tan k is M Be sure Clean Water Solution Tank is locked securely into
and water are not incorrectly installed place.
released from the M Refill Clean Water Solution Tank with clean water an d solution.
Carpet Nozzle M Carpet n ozzle area clogged M Remove debris from the carpet nozzle area.
M Check Plunger, Boot Seal and Filter Assembly (see p. 16)
Cleaning solution M Air Lock M With un it in th e OFF position, raise the attach ment handle
and water are not above your h ead. Then en gage the attachmen t h andle trigger
released from the for 4 seconds. Turn unit ON to resume sprayin g.
Uph olstery/ Stair
M Low water solution level in clean M Check the water level in the Clean Water Solution Tan k
Nozzle water solution tan k and refill.
M Clog in Upholstery/ Stair Nozzle M Clear the Upholstery/ Stair Nozzle of debris.
M Clog in Upholstery/ Stair Nozzle M Remove the “M” shaped piece on the underside of the
tubin g Uph olstery/ Stair Nozzle, then remove, rinse and replace
the filter in to the Solution Tube ( see p. 14) .
M Plunger, Boot Seal an d Filter M Check Plunger, Boot Seal and Filter Assembly (see p. 16)
Assembly is not in correct position
Does not pick up M Recovery Tan k is full M Empty Recovery Tan k. Replace lid and return to cleaner.
the dispensed Resume cleanin g.
cleanin g solution
M Th ere may be excessive foam in th e Recovery Tank.
and water from Use correct clean ing solution an d water mix ratio:
carpet (4 ounces of cleaning solution per 1 gallon of water.)
Empty Recovery Tan k, then clean or replace the filter.
M Recovery Tan k is not fully installed M Make sure Recovery Tank is fully locked in to position.
M Selector Knob is not in carpet position M Make sure the Selector Knob is in the carpet position.
Does not clean the M Belt M Replace a cut, loose, or out of sh ape belt (see p. 17)
carpet M Brush Roll M Remove belt cap and clean hair, thread and debris from bristles
and brush roll area. Replace brush roll if bristles are worn .
M Improper cleaning solution used M Use Genuin e GE Carpet/ Upholstery Cleaning Solution .
M Selector Knob n ot in carpet position M Make sure Selector Knob is in carpet position.
Clean Water M Plunger, Boot Seal an d Filter M Remove Clean Water Solution Tan k and check Plunger, Boot
Solution Tank Assembly is not in correct position Seal and Filter Assembly by removin g it and rein stallin g it in to
leaks prior to the reservoir by pressing th e top of th e plastic plun ger
activating handle downward. Do not press down on th e rubber Boot Seal.
trigger or
Uph olstery/ Stair
Nozzle Trigger
Minimal suction at M Selector Kn ob is not in th e M Make sure Selector Knob is in attachmen t position.
the end of the h ose attachment position
M Uph olstery/ Stair Nozzle is clogged M Remove any visible clogs from n ozzle that restricts the airflow.
M Activate th e Upholstery/ Stair Nozzle Trigger an d flush with
clean water wh ile the un it is in attachmen t mode ( see p. 14).
M Recovery Tan k not completely M Make sure Recovery Tank is in locked secured position.
installed
Water appears on M Plunger, Boot Seal an d Filter M Remove Clean Water Solution Tan k and check Plunger, Boot
top of the Assembly is not correctly installed Seal and Filter Assembly by removin g it and rein stallin g it in to
Recovery Tan k the reservoir by pressing th e top of th e plastic plun ger
downward. Do not press down on th e rubber Boot Seal.
Suction shuts off M Excessive foam in the M Use correct cleaning solution an d water mix ratio:
prematurely Recovery Tan k (4 ounces of cleaning solution per 1 gallon of water.)
Empty Recovery Tan k, then clean or replace the filter.
M Improper cleaning solution used M Use Genuin e GE Carpet/ Upholstery Cleaning Solution.
Missing parts M Call 1-877-207-0923 for customer assistance.
Questions M Call 1-877-207-0923 for customer assistance.
PROBLEM SOLVING
NOTE: Turn off the switch and unplug the electrical cord before servicing.
PROBLEM CAUSE SOLUTION
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