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6. TROUBLE SHOOTING - EP700/1000/2000/3000
If the UPS system does not operate correctly, please attempt to solve the problem using
the table below.
Problem Possible cause Remedy
No indication, no warning tone even
though system is connected to
mains power supply
No input voltage
Check building wiring socket
outlet and input cable.
AC INPUT LED blinks
Phase and neutral
conductor at input of
UPS system are
reversed
Rotate mains power socket by
180° or connect UPS system.
AC INPUT LED blinks and
BATTERY-LED lights up
Input power and/or
frequency are out of
tolerance
Check input power source and
inform seller if necessary
AC INPUT and BYPASS LED light
up even though the power supply is
available
Inverter not switched on
Press On-Switch ON
UPS ON LED lights up, and audible
alarm sounding every 1 beep in
every 4 seconds
Mains power supply has
failed
Switching to battery mode
automatically. When audible
alarm sounding every second,
battery capacity is low.
ALARM LED lights, warning tone
once a second
Overload Remove loads from UPS output.
ALARM LED lights up, permanent
warning tone
UPS fault Notify seller!
Emergency supply period shorter
than nominal value
Batteries not fully
charged / batteries
defect
Charge the batteries for at least
3 hours and then check capacity.
If the problem still persists,
consult seller.
ALARM LED lights, BATTERY-LED
blinks, warning tone once a second
Charger or Batteries
damaged
Notify seller !
Please have the following information at hand before calling the After-Sales Service Department:
● Model number, serial number
● Date on which the problem occurred
● Detailed description of the problem