Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit GEAppliances.com. You may not need to call for service.
WATER Possible Causes What To Do
Water level seems low This is normal _ Water may not cover the top levelof the clothes.
Thisis normal for this high-efficiency washer.
Water fills and drains Drain stand pipe is too low . Thedrain stand pipe must be above 30".
at the same time
Too many suds Too much detergent . Measure your detergent carefully. Uselesssoap if you have
soft water, a smaller load or a lightly soiled load.
Type of detergent • Switch to HE_detergent.
Soft water . Try lessdetergent.
Water leaks Using too much detergent . Use lessdetergent. Uselesssoap if you have soft water,
in washer a smaller load or a lightly soiled load.
Type of detergent • Switch to HE_detergent.
Fill hoses or drain hose is . Hake sure hose connections are tight at faucets and
improperly connected rubber washers are installed. Hake sureend of drain hose
iscorrectly inserted in and secured to drain facility.
Household drain may . Check household plumbing. You may need to call
be clogged a plumber.
Drain hose is loose . Hake sure drain hose isfully seated in back of washer and
that the two retaining screws are fully seated.
Drain hose rubs on wall _ Hake sure drain hosedoes not make contact with the wall.
Hay cause excessivewear on the hose.
Constant water pressure _ Tighten hoses at the faucets and turn the water off after
to the fill hoses at the each use.
water source _ Check condition of the fill hoses;they should be replaced
every 5 years.
Water temperature Cooler water temperatures . New laundry detergents have been formulated to work
seems incorrect provide improved energy with cooler water temperatures without affecting wash
efficiency performance.
Water supply is turned off _ Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens are _ Turn off the water source and remove the water connection
stopped up hosesfrom the upper back of the washer. Usea brush or
toothpick to clean the screens inthe machine. Reconnect
the hosesand turn the water back on.
Cool/Cold water when _ Thisis normal. PerfecTempsenses water temperature and
selecting Hot optimizes for best results. Coldwater is added periodically
when hot is selected.
House water heater is _ Hake sure house water heater is deliveringwater at
not set properly !20°F-!40°F (48°C-60°C).
Water pumped out before Lid lifted or cycle was put in _ Resetcycle.
cycle is complete pause for over 24 hours
Water won't drain Drain hose is kinked or . Straighten drain hose and make sure washer isnot sitting on it.
improperly connected _ Top of drain outlet should be lessthan 6 ft (1.8m) above floor.
Washer pauses during The PREWASHCycle _ Thisis normal.The washer alternates between agitate and
wash cycle was chosen soak during these cycles to get your clothes cleaner with
lesswear.
Washer pauses during This is normal . Thewasher may pause during the spin cycleto remove
spin cycle soapy water more efficiently.
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