18
Before you call for service…
Troubleshooting Tips
Save time and money! Review the chart on this
page first and you may not need to call for service.
Problem Possible Causes What To Do
No soft water
Faucet or fixture where sample was •
To conserve salt, the installer
may have isolated some fixtures
taken not plumbed to soft water.
(outside faucets, toilets, etc.)
from soft water. From the outlet
NOTE:
Be sure sample is from a faucet
of the water softening system, trace the water flow path in
that does not mix soft and hard water.
house plumbing. If soft water is not directed to a faucet or
For example, a single lever kitchen faucet,
fixture where wanted, consult a plumber.
if the cold side is plumbed to hard water.
No salt in the storage tank. •Refill with salt. See the
Step-by-Step Installation Instructions.
Use the
TOUCH HOLD
button to start a regeneration.
See the
About the Face Plate Timer
section.
Salt in storage tank bridged. •See the
Breaking a Salt Bridge
section.
Transformer unplugged at wall outlet
•Check for a loss of electrical power to the water softening
or
power cable to softener not system, due to any of these conditions and correct as needed.
connected. Fuse blown or circuit With the power supply restored, observe the faceplate time
breaker popped on circuit to electrical display and read
Program Memory
section.
outlet. Electrical outlet on a circuit that
NOTE: The electrical outlet for the softener should be continuously
can be switched off.
live
so it cannot be accidentally switched off.
Manual bypass valve in bypass •Be sure the bypass valve stem
is positioned properly, with the
position.
knob in the OUT position. Observe i
nstructions on the decal
at the end of the stem.
Valve drain hose pinched, plugged, •
Any restriction in this drain hose
may prevent proper operation
elevated too high or otherwise
of the
nozzle and venturi and reduce or prevent brine draw
restricted. during regenerations.
Nozzle and venturi dirty, incorrectly •Refer to
Cleaning the Nozzle and Venturi Assembly
instructions.
assembled or damaged.
With water pressure to the
water softening system off, take the
nozzle assembly apart. Inspect, clean and replace as needed.
Any foreign particle(s), scratches, nicks, etc., in the passages
can
prevent operation. Be sure holes in the gasket are centered
over holes in the housing.
Timer in the vacation (VAC) •See
VACATION
feature to return the softener to service.
position.
See the
About the Face Plate Timer
section.
NO SOFT WATER – Most Common Problems
:
Check the following before calling for service
•
Salt in softener...at least 1/3 full.
•
By pass valve in “Service” position. Knob should be in the OUT position.
•
Check hardness setting in control. Verify hardness of supply water.
Water hardness can vary throughout the year.
•
Salt Bridge, water not in contact with salt (see Breaking a Salt Bridge section).
To Next Page
Loading...
Need help?
General
