GE JB645 - Troubleshooting Tips

49-2000951 Rev. 2 25
Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Check out self-help videos and FAQ at GEAppliances.com/support.
Problem Possible Cause What To Do
Surface units will not maintain
a rolling boil or cooking is not
fast enough
Improper cookware being used. Usepanswhichareflatandmatchthediameterofthesurfaceunitselected.
In some areas, the power (voltage)
may be low.
Cover pan with a lid until desired heat is obtained.
Surface units do not work
properly
A fuse in your home may be blown or
the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set. Check to see the correct control is set for the surface unit you are using.
Surface unit stops glowing
when turned to a lower setting
The unit is still on and hot. This is normal.
Scratches (may appear as
cracks) on cooktop glass
surface
Incorrect cleaning methods being
used.
Scratches are not removable. Tiny scratches will become less visible in time
as a result of cleaning.
Cookware with rough bottoms being
used or coarse particles (salt or sand)
were between the cookware and the
surface of the cooktop. Cookware has
been slid across the cooktop surface.
To avoid scratches, use the recommended cleaning procedures. Make sure
bottoms of cookware are clean before use, and use cookware with smooth
bottoms.
Areas of discoloration on the
cooktop
Food spillovers not cleaned before
next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-
colored cooktop.
This is normal. The surface may appear discolored when it is hot. This is
temporary and will disappear as the glass cools.
Plastic melted to the surface Hot cooktop came into contact with
plastic placed on the hot cooktop.
SeetheGlasssurface—potentialforpermanentdamagesectioninthe
Cleaning the glass cooktop section.
Pitting (or indentation) of the
cooktop
Hot sugar mixture spilled on the
cooktop.
Call a qualified technician for replacement.
Frequent cycling off and on of
surface units
Improper cookware being used. Useonlyflatcookwaretominimizecycling.
My new oven doesn't cook
like my old one. Is something
wrong with the temperature
settings?
Your new oven has a different
cooking system from your old oven
and therefore may cook differently
than your old oven.
For the first few uses, follow your recipe times and temperatures carefully.
If you still think your new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking preference. NOTE: This
adjustment affects Bake, and Convection Bake temperatures; it will not affect
Convection Roast, Broil or Clean.
Food does not bake properly Oven controls improperly set. See the Cooking Modes section.
Rack position is incorrect or rack is
not level.
See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware of
improper size being used.
See the Cookware section.
Oven temperature needs adjustment. See the Special Features section.
Ingredient substitution Substituting ingredients can change the recipe outcome.
Food does not broil properly Oven controls improperly set. Make sure you select the appropriate broil mode.
Improper rack position being used. See Cooking Guide for rack location suggestions.
Food being cooked in a hot pan. Make sure cookware is cool.
Cookware not suited for broiling. Useapanspecificallydesignedforbroiling.
Aluminum foil used on the broiling
pan and grid has not been fitted
properly and slit as recommended.
If using aluminum foil conform to pan slits.
In some areas the power (voltage)
may be low.
Preheat the broil element for 10 minutes.
Oven temperature too hot or
too cold
Oven temperature needs adjustment. See the Special Features section.
Oven does not work or
appears not to work
A fuse in your home may be blown or
the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set. SeetheUsingtheOvensection.
Oven is in Sabbath Mode.
Verify, that the oven is not in Sabbath Mode. See the Special Features section.
“Crackling” or “popping”
sound
This is the sound of the metal heating
and cooling during both the cooking
and cleaning functions.
This is normal.
TROUBLESHOOTING TIPS