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Save time and money! Review the charts on the following pages, or visit GEAppliances.ca. You may not need to call for service.
Before you call for service…Troubleshooting Tips
WATER  Possible Causes What To Do
Water pumped out 
before cycle is complete
Lid lifted or cycle was put 
in pause for over 24 hours
Reset cycle.
Water won’t drain Drain hose is kinked or 
improperly connected
Straighten drain hose and make sure washer is not sitting on it. 
Top of drain outlet should be less than 6 ft (1.8 m) above floor.
Washer spins and pauses 
at the beginning of cycles
This is normal The washer is sensing the load.
Washer pauses during 
wash cycle
The Soak Option was 
chosen
This is normal. The washer alternates between agitate and soak during 
these cycles to get your clothes cleaner with less wear.
This is normal Many cycles incorporate as series of soaks within the agitation period to 
get your clothes clean with less wear.