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GE On-line VH Series - User Manual

GE On-line VH Series
22 pages
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Critical Power
User Manual
Uninterruptible Power Supply
GE Consumer & Industrial SA
General Electric Company
CH 6595 Riazzino (Locarno)
Switzerland
T +41 (0)91 / 850 51 51
F +41 (0)91 / 850 52 52
www.gecriticalpower.com

Questions and Answers

  • M
    Margaret SmithAug 2, 2025
    What to do if the Thermal Circuit Breaker (TCB) tripped on GE On-line VH?
    • J
      Jill MillerAug 2, 2025
      If the Thermal Circuit Breaker (TCB) tripped on your GE UPS, it could be due to an overload. Try reducing the load and then reset the TCB. Alternatively, a system failure may have occurred, in which case you should contact your dealer or consult www.gecriticalpower.com.
  • D
    daniel87Aug 8, 2025
    Why does my GE On-line VH switch off automatically?
    • R
      Ricardo VargasAug 8, 2025
      Your GE UPS might automatically switch off due to several reasons: * It may be overheating, in which case you should allow the UPS to cool down. * A mains failure could have occurred and the battery discharged, so wait until the mains returns. * A programmed shutdown might be in progress, refer to section 4.4.11. * If the load is less than 5% of the maximum load and no mains power is present, the no-load shutdown function may be active; wait until the mains returns.
  • J
    James ReedAug 13, 2025
    What to do if GE On-line VH will not switch on?
    • R
      Rebecca GreenAug 13, 2025
      If your GE UPS won't switch on (without using 'battery start') and the output has been off for a few seconds, consider these possibilities: * The line cord might not be connected properly; refer to section 3.4.3 to connect it. * The wall socket might be dead, or the mains voltage is out of limits; contact a qualified electrician. * The Thermal Circuit Breaker might have tripped; check the solutions for that problem.
  • B
    Beth GonzalezAug 20, 2025
    Why are the ‘alarm’ and ‘on battery’ LEDs blinking on my GE UPS?
    • B
      bennettjessicaAug 20, 2025
      If the ‘alarm’ and ‘on battery’ LEDs are blinking, and the buzzer sounds every 1/5 seconds on your GE UPS, it could be due to: * A battery test just after installation or a mains failure; allow the UPS to recharge the batteries. * A battery test showing a weak battery; in this case, have the batteries replaced.
  • M
    Mary GarciaAug 27, 2025
    How to fix blinking ‘operation’ and ‘alarm’ LEDs on GE On-line VH UPS?
    • K
      Katherine HillAug 27, 2025
      If the ‘operation’ and ‘alarm’ LEDs blink and the buzzer sounds every 1/2 seconds, and the UPS does not start, it indicates that the Phase (P) and Neutral (N) are reversed at the UPS input in a system with grounded Neutral. In a system with grounded Neutral: reverse the mains plug. In other systems: disable the indication. See sections 4.4.13 and 4.5. In case of doubt contact a qualified electrician.

Summary

1 IMPORTANT SAFETY INSTRUCTIONS

1.1 SAVE THESE INSTRUCTIONS

Instructions for installation and maintenance of the UPS; keep manual for future reference.

1.2 SAFETY WARNINGS AND SYMBOLS

Explanation of safety warnings and symbols used in the manual to avoid risks to persons and equipment.

1.3 SAFETY RULES

Rules for handling UPS to avoid electric shock, damage, and ensure proper servicing by qualified personnel.

1.4 TRANSPORT; STORAGE

Guidance on handling and storing the UPS, including temperature limits and battery care during storage.

1.5 FCC COMPLIANCE STATEMENT

Compliance statement regarding FCC rules for digital devices and radio frequency energy.

2 INTRODUCTION

2.1 INTRODUCTION

Overview of the GE VH Series UPS protecting equipment from power interference and failures.

2.2 INTENDED USE

Specifies UPS usage for sensitive electronic equipment like computers and telecommunications.

2.3 WARRANTY

Details the warranty terms for GE VH Series UPS products against defects in materials and workmanship.

2.4 DIAGRAM

Block diagram illustrating the internal components and connections of the VH Series UPS.

3 INSTALLATION

3.1 PACKAGE CONTENTS

Lists the items included in the UPS shipping box, such as the UPS unit, cables, and software.

3.2 INSTALLATION RULES

Essential rules and conditions to follow before installation, covering power supply, environment, and ventilation.

3.3 REAR PANEL

Description and illustration of the rear panel connectors and ports of the VH2000/3000 208V UPS.

3.4.1 Preparation

Instructions for mounting the front panel onto the UPS unit before proceeding with connections.

3.4.2 Connecting interface devices

Guidance on connecting communication interfaces like USB and RJ11 ports for advanced UPS communication.

3.4.3 Connecting power and load

Detailed steps for connecting the UPS to the mains power supply and connecting the load to the UPS output sockets.

3.4.4 Connecting REPO (Remote Emergency Power Off) switch

Instructions for connecting a remote emergency power off switch to the REPO connector on the UPS.

3.5 INSTALLATION OF A BATTERY EXTENSION PACK

Procedure for connecting battery extension packs to increase UPS runtime, requiring qualified personnel.

4 OPERATION

4.1 OPERATING PANEL

Detailed explanation of the front panel controls, LEDs, and their functions for operating the UPS.

4.2 START-UP

Instructions for starting up the UPS, covering scenarios with and without mains availability.

4.3 USE: NORMAL OPERATION

Details normal operation conditions, no-load shutdown, output frequency settings, and switching off the unit.

4.4 USE: STATUS AND ALARM INDICATIONS

Guide to interpreting the status and alarm indicators on the front panel of the UPS for various operating modes and faults.

4.4.1 Standby

Description of the UPS standby mode, where the output is off but batteries are charging.

4.4.2 Normal operation

Refers back to section 4.3.1 for conditions of normal operation.

4.4.3 eBoost operation

Explanation of the high-efficiency eBoost mode, its conditions, and adjustments via configuration tool.

4.4.4 On bypass

Details on automatic bypass switch operation, load transfer due to overload or over-temperature, and fail-safe bypass.

4.4.5 On battery

Describes UPS operation using battery power, runtime indicators, and shutdown conditions.

4.4.6 Battery low (end of runtime)

Indicates low battery status, warning of imminent shutdown, and necessary user actions.

4.4.7 Bypass out of limits

Explains conditions where bypass is inhibited due to input voltage/frequency outside limits, and options to disable bypass.

4.4.8 Overload

Details overload conditions, UPS response (bypass/shutdown), and preventative measures.

4.4.9 Bad battery

Describes 'bad battery' alarm causes (worn out, faulty wiring) and actions for replacement.

4.4.10 General alarm

Explains the general alarm, its causes, and how buzzer behavior indicates the specific active alarm.

4.4.11 Shutdown pending

Indicates UPS entering standby mode via software, with visual and audible warnings.

4.4.12 Startup pending

Indicates UPS preparing to start up via software, with visual indicators.

4.4.13 P-N (Phase-Neutral) reversal

Detects and warns about reversed phase and neutral at the UPS input, suggesting corrective actions.

4.4.14 REPO (Remote Emergency Power Off)

Details the REPO function for remote shutdown and how to restart the UPS after a REPO event.

4.5 USE: SETUP MODE

Guide to entering and navigating the setup mode for configuring output voltage, bypass, phase-neutral reversal, and output frequency.

4.6 BATTERY MANAGEMENT

Features and procedures for managing UPS batteries to ensure maximum life and reliability, including tests and charging.

5 COMMUNICATION

5.1 USB PORT

Details on the USB port for advanced communication with the UPS via monitoring software.

5.2 RJ11 PORT

Description of the RJ11 port for contact interface and its pin functions for alarms and shutdown.

5.3 USB; RS232; RELAY INTERFACE CARD (OPTION)

Information about an optional interface card providing USB, RS232, and relay contacts for alarm reporting.

5.4 SNMP; WEB INTERFACE CARD (OPTION)

Details on an optional SNMP/Web interface card for network management of the UPS.

6 MAINTENANCE

6.1 SAFETY

Critical safety warnings regarding internal voltages and the need for authorized service personnel for maintenance.

6.2 GENERAL

General maintenance advice for the UPS, emphasizing environmental conditions and keeping air vents clear.

6.3 RECYCLING THE UPS AT THE END OF SERVICE LIFE

Information on environmentally responsible disposal and recycling of the UPS and its batteries.

6.4 BATTERIES

Information on battery service life, importance of healthy batteries, and replacement procedures when alarms are indicated.

7 TROUBLESHOOTING

8 SPECIFICATIONS

GE On-line VH Series Specifications

General IconGeneral
CoolingForced Air
Input Voltage208/220/230/240 VAC
Output Voltage208/220/230/240 VAC
TopologyDouble Conversion Online
EfficiencyUp to 96%
Form FactorTower or Rack-Mount
Input Frequency50/60 Hz
Output Frequency50/60 Hz
Battery TypeSealed Lead-Acid (VRLA)
Operating Temperature0°C to +40°C (32°F to 104°F)
Relative Humidity0% to 95% (non-condensing)
Communication InterfaceRS-232, USB
ProtectionOverload, Short Circuit, Over Temperature
CertificationsUL, cUL, CE

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