Gefen EXT-USB-MINI2 - Page 14

11
TROUBLESHOOTING
Symptom/Cause Remedies
All LEDs on both Sender and
Receiver are on but the device does
not operate correctly
Cause:
a) The USB device is
malfunctioning.
b) The computer does not recognise
the
USB device.
c) The extender is malfunctioning.
1. Disconnect the Sender unit from the
computer.
2. Connect the USB device directly to
the USB port on the computer.
3. If the device does not operate
properly,
consult the user documentation for the
device.
4. If the device operates properly when
directly connected to the computer,
connect another full speed device
(of a different type) to the Receiver
unit. Connect the Sender unit to the
computer.
5. If the second device does not operate,
the extender may be malfunctioning.
Contact Gefen technical support for
assistance.
6. If the second device does operate
properly, the fi rst device may not be
compatible with the extender. Contact
Gefen technical support for assistance.