Troubleshooting
The power cord Doesn’t
connect or socket without
electricity
Audio cable is not connected
TV Box in MUTE state
Audio setting is abnorma
Volume is too low
Cable connect is abnormal
Wi-Fi closed or the signal
is too weak
Remote control is not in
the correct direction
Remote control is with low
battery
Remote control is broken
Connected power plug, ensure
normal voltage electrical outlet
Re-connect the Audio cable
Please press mute button to
restore volume
Please enter the audio and video
Settings menu, select the appropriate
sound channel and language
Turn up the volume
Please reconnect internet
Please restart the Wi-Fi or adjust
the position of this machine
Please aim at the front panel's '
SENSOR', then try again
Please change the batteries
Please send it to the local
maintenance station for checking
Issue Possible reason Solution
After turned on,
without any display
TV with images
without Voice
Fail to connect the
network
Controller failure
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