Version: 2020-09-04
130
Copyright of the European Union is effective (Copyright EU) (c) 2019 GENEREX Systems GmbH, Hamburg, Germany, All rights reserved
TEL +49(40)22692910 - EMAIL generex@generex.de - WEB www.generex.de (This and all other product datasheets are available for download.)
Most common problems while configuration and updating
This list contains typical errors that can occur when dealing with firmware updates:
Dip-switches / slide switch in wrong position
As a result, the CS141 uses either at the configuration mode IP address or an IP address assigned via DHCP. In this case you can no
longer reach the CS141. Since the configuration mode on the hardware side has the 10.10.10.10 as a pre-set, it may also cause a
network error, since this IP address will be used by any CS141 as a default.
Forgot manual IP address assignment or IP address set to factory default
The CS141 boots up and tries to get an IP address. If this is not possible, it starts with the default IP 10.10.10.10.
Forgotten Reboot
Since the CS141 offers the possibility to change the sliding switch on the fly and to carries out the function via software reboot, an
update can evidently trigger the change of the IP address and the CS141 is no longer accessible.
The reason for this is that the CS141 starts regularly with 10.10.10.10 and points the route to it on the local PC:
if you boot the CS141 the first time, set the sliding switch to manual mode, enter IP address data and then perform an update, only the
IP settings you entered will be used. As a consequence, it seems CS141 cannot be accessed at the hardcoded IP address 10.10.10.10.
Web Browser caching caused issues
Modern web browsers use technologies designed to speed up content viewing and improving multimedia experiences:
- Speech recognition
- Auto-complete names and address data
- Automatic login into websites
- Personalized commercials
- Pre-caching files from websites
- Holding website files for faster revisit
- and many more …
These media files are loaded into a separate browser cache to ensure the fastest and most comfortable possible web experience. The
CS141 uses build-in web-based technology. If you use more than one CS141, web browsers sometimes show pre-cashed data:
Mixing identical content from different devices can cause strange or illogical error messages.
Note:
This is caused by web browsers' behavior. In this case, the browser cache must be deleted.
Force https is active
Depending on patch level and web browser used for displaying web-based content, some web browsers tend to detect this condition
and automatically add the https. However, others ignore the wrong http query and return a device is not available message or react in a
very strange way:
https was sometimes automatically enabled, but the https-query will be redirected to another device. In this case, browser logged your
surf behavior and assumed that you meant another device that is known to use https. As a result, you enter the IP address
http://192.168.3.15 and https://192.168.3.56 will be shown. At https://192.168.3.15, however, it would have been the correct CS141
been displayed.
Again, the behavior of the web browser is involved to cause some confusion. Deleting the browser cache will fix it.
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