Version: 2020-09-04
41
Copyright of the European Union is effective (Copyright EU) (c) 2019 GENEREX Systems GmbH, Hamburg, Germany, All rights reserved
TEL +49(40)22692910 - EMAIL generex@generex.de - WEB www.generex.de (This and all other product datasheets are available for download.)
Note:
Under circumstances, automatically sending a copy for all emails may cause a flood of messages - each message will be sent as a copy
again.
You may find a similar problem with logging the complete email traffic:
Too many entries in the event log quickly lead to confusing data as soon as you search for special entries within a time window.
With Apply, the settings are transferred to the configuration and the service for sending mails is restarted.
Test mail settings
This function will be available after successful saving mail configuration. It allows to send a test mail to any valid mail address to test the
connectivity:
Mail error message
Connection refused
This error indicates CS141 cannot establish a connection to the mail server it is
configured to.
The reasons for this behavior can vary. some reasons may be:
- wrong encryption type
- wrong or closed ports
- DNS / Gateway settings are wrong
... or the fact, a mail provider does not allow this kind of mail traffic.
Problems with the mail server?
If you use your own mail server, you can usually take look at the incoming mail log. In general, the reason for rejecting an e-mail is also
mentioned there. For online providers, however, the situation looks different:
You usually have no influence on the server and also no insight into the mail log.
As a result, you do everything right, but it still does not work and you cannot figure out why....
There are a couple of reasons, here are some examples:
1. The provider prohibits such service mails. The server simply rejects them automatically.
2. The mailing account must be confirmed manually. The email from unknown recources will be rejected until the user of the
account validates the according sending device.
3. The frequency of mail is interpreted as spam. Mail providers react very fast and deny mails from this device even if they allow
it in general.
4. Access data are basically correct but the mail server's virus guard is the opponion, the mail is used as a virus carrier.
Depending on the settings of the server, the behavior may differ.
Note:
Basically, the CS141 also supports the Office365 mail server - be sure to use the correct port and encryption method!
SMTP: Server: SMTP.office365.com / Port: 587 / Encryption: STARTTLS
IMAP: Server: Outlook.office365.com / Port: 993 / Encryption: SSL / TLS
POP: Server: Outlook.office365.com / Port: 995 / Encryption: SSL / TLS
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