Technical support
Genetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best
technical support services available. As a Genetec customer, you have access to the Genetec Technical
Assistance Portal (GTAP), where you can find information and search for answers to your product questions.
• Genetec Technical Assistance Portal (GTAP). GTAP is a support website that provides in-depth support
information, such as FAQs, knowledge base articles, user guides, supported device lists, training videos,
product tools, and much more.
Prior to contacting GTAC or opening a support case, it is important to look at this website for potential fixes,
workarounds, or known issues. You can log in to GTAP or sign up at https://gtap.genetec.com.
• Genetec Technical Assistance Center (GTAC). If you cannot find your answers on GTAP, you can open a sup-
port case online at https://gtap.genetec.com. For GTAC's contact information in your region see the Contact
page at https://gtap.genetec.com
.
NOTE Before contacting GTAC, please have your System ID (available from the About button in your client
application) and your SMA contract number (if applicable) ready.
• Licensing.
For license activations or resets, please contact GTAC at https://gtap.genetec.com.
For issues with license content or part numbers, or concerns about an order, please contact Genetec
Customer Service at customerservice@genetec.com, or call 1-866-684-8006 (option #3).
If you require a demo license or have questions regarding pricing, please contact Genetec Sales at
sales@genetec.com, or call 1-866-684-8006 (option #2).
Additional resources
If you require additional resources other than the Genetec Technical Assistance Center, the following is available
to you:
• GTAP Forum. The Forum is an easy to use message board that allows clients and Genetec staff to communi-
cate with each other and discuss a variety of topics, ranging from technical questions to technology tips. You
can log in or sign up at https://gtapforum.genetec.com.
• Technical training. In a professional classroom environment or from the convenience of your own office,
our qualified trainers can guide you through system design, installation, operation, and troubleshooting.
Technical training services are offered for all products and for customers with a varied level of technical
experience, and can be customized to meet your specific needs and objectives. For more information, go to
http://www.genetec.com/Services.
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