10
Hose kinks
Low water pressure
Bracket cracking
Extend the hose and fully open the faucet to eliminate any kinks.
Make sure that the hose reel is installed at the correct height. A hose that is too low
will rub against the hole and cause kinks.
Be sure to pull out the hose when needed. Do not leave the water hose stay outside
the reel for a long time, because you don't know if the hose will be pressed by a heavy
object.
Remove the nozzle, checking the water pressure to ensure the pressure issue is not
caused by the nozzle.
Fully extend the hose, check for kinks, and open the faucet completely for full water
flow to eliminate possible pinch points.
Connect the nozzle end of the hose to the faucet, making the water flow in the
opposite direction in the hose to clear any blockages.
If bracket cracking occurs, please contact customer service team by sending an email
to contact@giraffetools.com
with your order number and a picture of the issue.
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MAINTENANCE
DO NOT ALLOW THE HOSE TO RETRACT AT HIGH SPEED UNASSISTED
DO NOT OPEN THE HOSE REEL CASING
This may damage the hose reel and nozzle. Always walk backwards at a steady pace with
the hose in hands.
Unscrewing the case will void the warranty. The internal spring mechanism is held under
tension and is dangerous when released. If leaking or retraction problems occur, please
contact the Giraffe Tools customer service team for advice and assistance.
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