Why do I get “Can’t Upgrade Now” screen when I click [Submit] in the configuration menu of my Global IP Phone?
To resolve this, ensure you exit any setting mode (like phonebook, menu, or speed dial) before clicking [Submit] in the configuration menu.
Why isn’t my Global IP Phone firmware updating?
To update the firmware on your Global IP Phone: * The phone automatically detects new firmware when you unplug the power. If a new version is available, the phone will automatically update. * Verify that the FTP address is correct. * Confirm with your supplier that the firmware filename is correct.
Why can’t I dial my friend’s SIP number on my Global IP Phone?
If you can't dial your friend's SIP number on your Global IP Phone, check the Registrar Server Domain Name/IP address and Outbound Proxy Domain Name/IP Address (under SIP Settings in Configuration Menu) to ensure you have the correct Name or IP Address. Also, check the LCD display to see if a name or number is displayed. If not, use a web browser to access the configuration menu and ensure the Registrar Server Domain Name/IP Address is correct. Finally, check the register status under SIP Account Settings in the configuration menu (from a web browser); if your status is unregistered, contact your SIP service provider to get an account.
What to do if I accidentally set DSL to enable and now the Global IP Phone does not boot up?
If you accidentally set DSL to enable and now the Global IP Phone does not boot up, unplug the power cord, wait 2 seconds, and plug it back in while pressing and holding the MENU key. This should bypass the boot-up and take you straight to the phone setup menu, where you can modify and save the phone settings.
What to do if nothing is displayed on the LCD screen of my Global IP Phone?
If nothing is displayed on the LCD screen of your Global IP Phone, check if the power cord is connected properly and if there is 120V AC coming from the power outlet.
How to fix Global IP Phone with no DIAL tone?
If there is no dial tone on your Global IP Phone, check if there are any loose connections.
General| Protocols | SIP |
|---|---|
| Opus Codec | Yes |
| HD Audio | Yes |
| Wall Mountable | Yes |
| PoE | Yes |
| Headset Port | 3.5mm |
Overview of the phone's menu structure and navigation flow.
How to set or change the display name on the IP phone.
Instructions for configuring ADSL dial-up settings, including ID and password.
Guide to enabling or disabling DHCP for automatic IP address configuration.
Setting up the Simple Network Time Protocol server for accurate time.
How to enable or disable the Do Not Disturb feature to reject calls.
Configuring unconditional call forwarding to another number.
Setting up call forwarding when the user is busy.
Configuring call forwarding when there is no answer.
How to enable or disable hiding caller ID information.
Setting up the feature to reject anonymous incoming calls.
Selecting one of the four available ring tones.
Displaying the phone's MAC address, which cannot be modified.
Displaying the firmware version of the IP phone.
Choosing between supported languages, Japanese and English.
Selecting the preferred time format, 12-hour or 24-hour.
Adjusting the ringer volume of the IP phone.
Instructions for adjusting the ringer volume.
How to adjust the speaker volume while the handset is in place.
Steps to adjust the handset volume.
Steps to access the phone's configuration menu via a web browser.
Configuring web login settings like User Name and Password.
Restoring the phone's settings to factory defaults.
Instructions for updating the phone's firmware via FTP.
Configuring network settings using DHCP for IP address assignment.
Setting up network connection using PPPoE for DSL users.
Configuring network settings with a static IP address.
Configuring SIP phone settings, registrar, and proxy servers.
Managing SIP account settings for multiple phone lines.
Configuring STUN and UPnP settings for network traversal.
Adjusting voice settings and Quality of Service parameters.
Configuring general phone settings and various timers.
Accessing the call tracing log for troubleshooting.
Managing the phone book by adding, editing, or deleting numbers.
Configuring speed dial numbers for quick dialing.
Restarting the IP phone system to apply changes.
Instructions for dialing using IP address or SIP number.
How to dial using pre-configured speed dial numbers.
Steps for answering an incoming phone call.
How to switch between active phone lines.
Using the mute function to silence the microphone during a call.
Procedures for transferring an ongoing call to another number.
Redialing the last called number or accessing call history.
Placing a call on hold and resuming it later.
Information regarding call forwarding settings (referencing other sections).
How to initiate and manage a three-way conference call.
Steps to dial numbers stored in the phonebook.
Procedures for adding new contacts to the phonebook.
How to modify existing contacts in the phonebook.
Procedures for removing contacts from the phonebook.
Recommended actions for when no dial tone is available.
Troubleshooting steps for a blank LCD screen.
Information on how the IP phone firmware is updated.
Common reasons and solutions for being unable to dial SIP numbers.
Troubleshooting steps if firmware updates are not working.
Solution for boot-up issues after incorrect DSL configuration.
Identifies the specific model of the IP phone discussed.
Manufacturer information for the IP phone.
Electrical rating and power requirements for the device.
Specifies the intended usage environment for the phone.
Compliance with Federal Communications Commission standards.
Specific FCC classification for electromagnetic interference.
Compliance with European conformity standards.
Compliance with Voluntary Control Council for Interference standards.
Compliance with European safety standards for information technology equipment.
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