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Thank you for installing a new Glow-worm appliance in your home.
Glow-worm appliances are manufactured to the very highest standard so we are pleased to offer our customers a Comprehensive
Guarantee.
This product is guaranteed for 24 months from the date of installation or 30 months from the date of manufacture, whichever is the
shorter, for parts. In addition this product is guaranteed for 12 months from the date of installation or 18 months from the date of
manufacture, whichever is the shorter, for labour.
The second year of the parts guarantee, from the beginning of the 13th month onwards after installation or manufacture, is
conditional upon the boiler having been serviced by a CORGI registered gas installer,
in accordance with the manufacturer’s recommendations. We strongly recommend regular servicing of your gas appliance, but
where the condition is not met, any chargeable spare parts or components issued within the applicable guarantee period still
benefit from a 12 month warranty from the date of issue by the manufacturer.
We recommend you complete and return as soon as possible your guarantee registration card.
If your guarantee registration card is missing you can obtain a copy or record your registration by telephoning the Glow-worm
Customer Service number 01773 828100.
In addition Glow-worm offers a guarantee of 10 years for the stainless steel cylinder against faulty materials or manufacture
provided that:
The following information is important as without it your guarantee may be invalid.
1. The warranty will become invalid if the damage is due to scaling, frost damage, transient voltages, lightning strikes or any act of
vandalism or misuse.
2. The proof of purchase must be produced in the event of any warranty claim (bill of sale).
3. The appliance must be installed by a competent person to the prevailing standards, installation book and building regulations
at the time of installation.
4. The “Benchmark” Installation, Commissioning and Service Record must be completed on installation and kept up to date.
5. The appliance must be serviced annually.
6. The installation must be in an appropriate location and its use is restricted to potable water (chloride levels less than 200 mg/l).
7. Tampering or modification will invalidate the warranty.
8. The guarantee card must be completed and returned to Glow-worm within 30 days of purchase.
PLEASE NOTE THIS EXTENDED GUARANTEE IS NOT TRANSFERABLE AND RESTS WITH THE ORIGINAL HOUSEHOLDER.
Guarantee Registration
Customer Service:
01773 828100
Technical Helpline:
01773 828300
General and Sales enquiries:
Tel. 01773 824639
Fax: 01773 820569
To register your Glow-worm appliance
call:
0800 0732142
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