Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer/retailer and to GMC. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by your
dealer’s/retailer’s sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If
your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member
of dealership/retailer management. Normally,
concerns can be quickly resolved at that level. If the
matter has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership/retailer or the general manager.
STEP TWO: If after contacting a member of
dealership/retailer management, it appears your
concern cannot be resolved by the dealership/
retailer without further help, in the U.S., contact the
GMC Consumer Relations Manager by calling
1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact General
Motors of Canada Customer Communication
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
• Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or
the plate at the top left of the instrument panel
and visible through the windshield.
• Dealership/retailer name and location.
• Vehicle delivery date and present mileage.
When contacting GMC, please remember that your
concern will likely be resolved at a dealer’s/
retailer’s facility. That is why we suggest you follow
Step One first if you have a concern.
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