GoPro HERO7 Series User Manual (English)

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HERO7 Will Not Power On

What’s the issue?

HERO7 is not turning on.

Where does it apply?

 HERO7 White, Silver & Black

How to fix it

Follow these instructions to get your HERO7 camera to power on again:

1. Disconnect the camera from any external power source and remove SD card. If you are

using a HERO7 Black, remove and reinsert battery.

2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps,

or a response from the camera’s screens).

3. If there's no response, attempt to reset camera by pressing and holding the Mode Button

for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and

attempt to get a response from the camera by pressing the Mode Button.

4. Note: This step is only for HERO7 Black, if you have HERO7 White or Silver,

proceed to Step 5. If still unable to get any sign of life from camera, remove the battery

and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C

cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed).

NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a

multi-port USB hub when trying to charge the camera. If the camera does not turn on, try

using a secondary USB Type-C cable.

5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.

6. Remove the camera from charging source and attempt to get a response from the camera

by pressing the Mode button.

7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5

seconds, then attempt to record a sample video.

If you are still unable to power on your HERO7 camera, check out GoPro Support Hub for more

solutions or contact GoPro Customer Support to speak with an agent.

Troubleshooting GoPro App Connectivity

Issues

What’s the issue?

Unable to connect a GoPro camera to the GoPro App.

Need help?

Do you have a question about the GoPro HERO7 Series and is the answer not in the manual?

GoPro HERO7 Series Specifications

General

Model	HERO7 Black, HERO7 Silver, HERO7 White
Voice Control	Yes
Photo Resolution	HERO7 Black: 12MP, HERO7 Silver: 10MP, HERO7 White: 10MP
Waterproof	10m (33ft) without housing
Touch Screen	Yes
Live Streaming	HERO7 Black: Yes, HERO7 White: No
TimeWarp Video	HERO7 Black: Yes, HERO7 White: No
GPS	No
HDR	No
Connectivity	Wi-Fi, Bluetooth
Video Resolution	HERO7 Black: Up to 4K60, HERO7 Silver: Up to 4K30, HERO7 White: Up to 1080p60
Stabilization	HyperSmooth (HERO7 Black); Standard (HERO7 Silver, HERO7 White)