The GoSun Go evacuated tube is made of glass — It uses the same tough
borosilicate glass as Pyrex, but it can break. All purchases are backed with a
One-Year Limited Tube Warranty on the evacuated tube.
We’re ensuring your satisfaction with a No-Questions-Asked-Policy; if you
break the tube for any reason, we will cover the one-time cost of a new tube.
You will have to cover a nominal shipping and handling fee. You will be
required to provide some information, but you will not have to return the
damaged tube. To claim your warranty, read the Warranty Policy below and
send an email to support@gosun.co and follow instructions provided. Please
direct your warranty inquiries either to your local retailer or to GoSun at
support@gosun.co. The rest of the package is guaranteed from manufacturing
defects by a One-Year Limited Warranty. This does not cover damage caused
by normal wear and tear, accident, improper care or cleaning, non-standard
usage or negligence. Any replacements or exchanges will be at the discretion
of GoSun Stove, based on the type of product sent in and the availability of
replacement parts. Typically, most issues can be resolved with a little guidance
or a replacement part.
WARRANTY POLICY
GoSun, Inc. extends this Limited Warranty to the original end-use purchaser of
GoSun products* or the person receiving a Product as a gift, provided that the
GoSun Stove Product was purchased from an Authorized Dealer as defined below.
The Limited Warranty does not extend to any other person or transferee.
Statutory or common law may provide additional rights or remedies that vary from
state to state, and country to country, which are not aected by this Limited
Warranty.
DEFINITIONS
“Authorized Dealer” means any distributor, reseller or retailer that was duly
authorized by GoSun at the time of the sale to sell authentic GoSun products in the
jurisdiction where it sold the Product, and that sold the Product in new, unused
condition in its original packaging.
“Fraud or Misrepresentation” means misrepresenting any fact related to a warranty
claim to GoSun, including the nature of the defect, whether the Product was
purchased from an Authorized Dealer, and the authenticity of the Product.
“Intended Use” means use of the Product (a) for food preparation, (b) for private
(as opposed to commercial) purposes, (c) in conformity with all applicable local,
state or federal law, code or regulations, (d) in accordance with GoSun
recommendations and/or instructions in the materials and documentation that
accompany the Product.
SCOPE OF ONE-YEAR LIMITED TUBE WARRANTY
Evacuated tube failures claimed, submitted, reviewed and approved by GoSun,
within one year of original purchase, will convert into a One-Time Tube Credit
to the purchaser. The One-Time Tube Credit is then applied to a replacement
tube to be sent directly to the purchaser’s address of choice. This Credit for
may not be used toward any other GoSun products such as GoSun Apparel
and accessories. Note that GoSun regularly changes the models, and styles of
its Products and cannot guarantee the availability of an exact replacement for
any Product. The Purchaser will be responsible for the cost of shipping and
handling fees to receive their replacement tube. The exact cost for shipping
and handling will be covered during the warranty claim process.
SCOPE OF ONE-YEAR LIMITED WARRANTY
GoSun provides a One-Year Limited Warranty against Manufacturing Defects. If a
Product contained a Manufacturing Defect when it was purchased from an
Authorized Dealer, GoSun, at its sole discretion, will (i) repair, (ii) replace, or (iii)
provide a Warranty Credit for the Product on the GoSun online store. The amount
of the Warranty Credit shall be equal to the purchase price of the Product paid to
the Authorized Dealer. GoSun reserves the right to inspect any Product subject to
a warranty claim to determine, at its sole discretion, whether the claimed defect is
a Manufacturing Defect or otherwise.
GOSUN DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL,
CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY.
TERMS AND CONDITIONS
By submitting this warranty request, you agree to the following Terms and
Conditions:
• In the case of Fraud or Misrepresentation, GoSun reserves the right to deny all
warranty coverage or claims.
• Risk of Loss- GoSun is not responsible for any Product that is lost in shipping and
not actually received by GoSun. To avoid unnecessary delays and minimize the
possibility of a lost Product, we strongly suggest that you use the return label
provided to you by GoSun’s online warranty system to send your Product to GoSun.
No warranty will be provided for any Product not actually received by GoSun.
• GoSun reserves the right to determine, at its sole discretion, whether a defect is a
manufacturing defect and what type of credit or replacement shall be issued, if any.
• All warranty Products sent to GoSun will not be returned to you for any reason.
Defective Products may be subject to engineering analysis and recycling, as part of
our continued commitment to improving the quality of our products and the
environment.
CHOICE OF LAW/JURISDICTION
This Limited Warranty and any disputes arising out of or in connection with this
Limited Warranty (“Disputes”) shall be governed by the laws of the State of Ohio,
USA, excluding conflicts of law principles and excluding the Convention for the
International Sale of Goods. The courts located in the State of Ohio, USA shall have
exclusive jurisdiction over any Disputes.
OTHER RIGHTS
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND
JURISDICTION TO JURISDICTION, AND WHICH SHALL NOT BE AFFECTED BY
THIS LIMITED WARRANTY. THIS WARRANTY EXTENDS ONLY TO YOU AND
CANNOT BE TRANSFERRED OR ASSIGNED. If any provision of this Limited
Warranty is unlawful, void or unenforceable, that provision shall be deemed
severable and shall not aect any remaining provisions. In case of any inconsistency
between the English and other versions of this Limited Warranty, the English version
shall prevail.
REFUNDS AND EXCHANGES
All refunds and exchanges are handled through your retailer or distributor.
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