Phone.com Setup and Troubleshooting Guide
Grandstream HT702 Analog Telephone Adapter (ATA)
4 / 7 Revised: 30 October 2012
Transfer
You can transfer incoming calls to other numbers or extensions, although you cannot transfer outbound
calls. For example, if you receive a call on your Phone.com extension, but you want another party to
continue the conversation, take advantage of this option.
1. While on the call, press [*][2]. You will hear: “Transfer.”
2. Dial the number you want to transfer your call to.
3. Once you hear ringing, you can either hang up immediately, or speak with the new party and then
hang up when you are ready.
4. Once you hang up, you are removed from the call and the two other parties are connected.
Tip: Transfer calls directly to an extension’s voicemail by dialing [*] and the extension number.
Call Blocking
Call Blocking allows you to block incoming calls from unwanted callers. Phone.com enables blocking
incoming calls from unknown numbers to a specific phone number in your account. The Call Blocking
feature also allows you to globally block incoming calls from a specific caller to all numbers in the
account.
1. Dial [*][9] to block a number while on the call. You will hear: “This caller has been blocked.”
2. Upon disconnecting the call, that caller will not be able to call again.
Anonymous calls cannot be blocked. To block callers with hidden caller ID, refer to the “Numbers” section
of your Phone.com Control Panel.
To Next Page
Loading...
Need help?
General
