3 - Feeder off or not connected
When you press ‘Cut Test’ or ‘Start’ from the software you get the following error message:
Turn on the feeder and repeat the command from the software.
The power switch in ON and you receive the same error message:
If the arm moves and executes the initialization cycle.
NO
If the arm does not move when turning the feeder on
Go to the troublshooting chapter 1 -
YES
Check the USB connections from the computer
to the USB Hub under the feeder.
Check the USB connections from the HUB to
the feeder, the camera and the plotter.
Move your hand under the camera, you should
see on the software preview.
IF you see your hand on the preview.
YES
Check again that the USB cable coming internally
from the feeder is connected to the HUB, if it is connected
the fault is internal to the feeder, call your dealer for service.
NO
There is a general USB connection issue, restart your
computer, try a different usb port on the computer,
check the if the USB connectors are damaged on the
cable or on the HUB.
To test the USB Hub functionality skip it connecting the
camera directly on the computer, if the camera works the
problem is on the Hub side otherwise try on another computer.
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