Troubleshooting
1 - The feeder does not moves turning it on
The feeder does not execute the initialization cycle, the arm does not move when you turn on the switch.
Check if the green light on the switch is on.
2 - No video capture device message
When you launch the software you get the following error message:
It means that the software cannot detect the camera.
Check if the USB cable from the camera have been connected to the USB Hub
The driver for the camera is installed automatically, it may take few seconds
or some minutes it depends on the computer
NO
Check the connection of the power supply to the feeder.
Check that the green light on the power adapter is on.
Check that there is electricity on the main plug.
Check that the cord from the main plug to the power
adapter is well connected and the cord is not damaged.
IF
There is not light on the power adapter after the other tests:
Fault of the power adapter, ask for a replacement.
NO
Connect it on a free port on the HUB
YES
There is an internal fault on the feeder you have to contact
your dealer for service.
Turn the blowers knob clockwise to check if the blowers are
working so you supply this information when you call for
service.
YES
Check the USB connections, check that the cable that goes
from the computer to the HUB is connected on both sides.
Launch the software again to see if the messagge appears.
YES
Try to skip the HUB and connect the camera cable directly,
to the computer.
If the camera works the problem is on the Hub side
otherwise try on another computer.
If you continue to get the error there is an internal fault on the
camera you have to contact
your dealer for service.
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