Managing Your Account
Managing Your Account
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• Medical information such as medications, doctors, hospitals, medical and physical
conditions
• Vehicles that you drive, including make, model, color and license plate number
If you do not have access to MyGreatCall.com, you will be able to provide us with
your PEP details securely by fax or mail. A PEP form will be included in your Lively
Mobile2 Welcome Kit, which you will receive in the mail within a few weeks after you
activated your service.
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INFO
The 5Star Service and Personal Emergency Prole are limited to one user per
subscription and cannot be shared with another person. The prole information
you provide is personal to you and could be critical in assisting you in an
emergency.
Sending a Test Call to Your Lively Mobile2
You can conrm that your Lively Mobile2 is functioning properly by using the
automated “Test Call” feature within MyGreatCall.com. Make sure you have your
Lively Mobile2 in-hand before initiating a Test Call so that you can answer when it
rings. Please be patient as the Test Call can take several minutes before your Lively
Mobile2 will begin ringing.
When your Lively Mobile2 begins to ring, press and release the Call Button to answer.
The call will automatically end once the Test Call message has completed.
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INFO
If you press the Call Button to make a test call, please wait on the line for a
friendly 5Star Agent to answer and advise them that you are making a test call. If
you hang up beforehand, they’ll treat the call as a potential emergency.