Greentouch 1164FM-23-202

Questions and Answers

M
Michael SmithAug 15, 2025
How to troubleshoot Greentouch Indoor Fireplace when there's no power and logs don't glow?
- H
  Hannah SchroederAug 16, 2025
  If your Greentouch Indoor Fireplace has no power and the logs aren't glowing, first, ensure the power cord is securely plugged into a standard 120V outlet. Then, verify that the unit is powered on.
M
marygarciaAug 18, 2025
Why does the power cord of my Greentouch 1164FM-23-202 Indoor Fireplace get warm?
- P
  Pamela DouglasAug 19, 2025
  It's normal for the power cord of your Greentouch Indoor Fireplace to get warm during operation because the heater requires more current. However, check the connections of the appliance cord and the outlet, ensuring the plug fits tightly. Frequently inspect the plug and outlet during use. If they become HOT, stop using the appliance and consult a qualified electrician to inspect or replace the overheating outlet(s).
C
Colin HenryAug 21, 2025
What to do if the Greentouch 1164FM-23-202 remote control does not work?
- O
  oneillsamuelAug 22, 2025
  If the remote control for your Greentouch Indoor Fireplace isn't working, replace the battery with a new one.
A
Anna RobinsonAug 25, 2025
What does error E1 mean on my Greentouch 1164FM-23-202 Indoor Fireplace?
- V
  Vicki RichAug 25, 2025
  Error E1 on your Greentouch Indoor Fireplace indicates that the overheat sensor has been engaged. To resolve this, unplug the unit and wait 5-10 minutes to allow the sensor to reset. Then, plug it back in and turn on the heater. If the problem continues, contact customer service. Note that other functions should still work; the error will only appear/sound when the heater button is pressed.
R
Rose RossAug 27, 2025
Why aren't the heater and blower working on my Greentouch 1164FM-23-202 Indoor Fireplace?
- J
  Jonathan SmithAug 28, 2025
  If the heater and blower on your Greentouch Indoor Fireplace do not power on, but the other functions are working, the heater may be locked. To unlock it, press and hold the POWER button for 10 seconds.
J
Jacob WangAug 31, 2025
What does error E2 mean on my Greentouch Indoor Fireplace?
- C
  Christopher FordAug 31, 2025
  Error E2 on your Greentouch Indoor Fireplace indicates that the thermostat sensor is broken or not working correctly. To attempt a reset, unplug the unit, wait 5-10 minutes, and then plug it back in and turn on the heater. If the problem persists, contact customer service. Note that the other functions will work normally; the error will only appear/sound when the heater button is pressed.
L
Lynn LesterSep 3, 2025
Why is there no flame effect on my Greentouch 1164FM-23-202 Indoor Fireplace?
- R
  Rebecca KnoxSep 3, 2025
  If your Greentouch Indoor Fireplace logs are glowing but there's no flame effect, it's likely that the flame effect is powered off. Try pushing the flame brightness button until you reach the desired level.
K
kylebuchananSep 6, 2025
Why is my Greentouch 1164FM-23-202 Indoor Fireplace remote control signal weak?
- J
  Joshua MendozaSep 6, 2025
  A weak or intermittent remote control signal on your Greentouch Indoor Fireplace can be due to a couple of reasons: * You might be pressing the buttons too quickly. Press them slowly and steadily. * You may be too far away or at an off-angle. Move closer to the insert, ensuring you are within 20 feet and 45 degrees to either side from the front of the fireplace insert.
D
Derek WilliamsSep 8, 2025
What does error code E3 on Greentouch Indoor Fireplace mean?
- S
  Steven MartinezSep 8, 2025
  Error E3 on your Greentouch Indoor Fireplace means the heater is locked. To unlock it, press and hold the POWER button for 10 seconds.
N
Natalie PerkinsSep 12, 2025
Why does the fan keep running on my Greentouch Indoor Fireplace after I turn it off?
- E
  Eric ChandlerSep 12, 2025
  The fan motor continuing to blow after your Greentouch Indoor Fireplace is powered off is normal. This is a standard feature that allows the blower to run for an additional minute to cool off the heater tubes.