If your product is within its warranty and has a fault that cannot be resolved from the
troubleshooting section or online support, please do the following:
• Contact our Gtech Customer Care Helpline on UK: 08000 308 794, who will go through any
troubleshooting with you to identify the fault.
• If your fault can be resolved by a replacement part, this will be sent to you free of charge.
• Following troubleshooting, if your product needs to be replaced, we will arrange collection of
your faulty product for inspection, and delivery of a replacement product free of charge.
Your product is guaranteed against material or manufacturing faults for 2 years from the date of
purchase (or the delivery date if this is later) subject to the following terms and conditions:
WHAT ISN’T COVEREDSUMMARY
The guarantee becomes effective at
the date of purchase (or the date of
delivery if this is later). If a product
is repaired or replaced during the
warranty period, the warranty period
is not started again.
• You must provide proof of delivery/
purchase before any work can be
carried out on the product. Without
this proof, any work carried out will be
chargeable. Please keep your receipt or
delivery note.
• All work will be carried out by Gtech or
its authorised agents.
• Any parts which are replaced will
become the property of Gtech.
• The repair or replacement of your
product is under guarantee and will not
extend the period of guarantee.
• The guarantee provides benefits which
are additional to and do not affect your
statutory rights as a consumer.
Gtech does not guarantee the repair or
replacement of a product as a result of:
• Normal wear and tear (e.g. drive belt, brush bar, batteries) .
• Use of consumables (e.g dust bags and cartridges)
• Accidental damage, faults caused by negligent use or lack of care
and maintenance, misuse, neglect, careless operation or handling of
the product which is not in accordance with operating manual.
• Blockages. Please refer to the operating manual for details of how to
unblock your product.
• Use of the product for anything other than the normal domestic
household purposes.
• Use of parts and accessories which are not Gtech genuine
components.
• Faulty installation (except where installed by Gtech)
• If it is modified in any way.
• Repairs or alterations carried out by parties other than Gtech or its
authorised agents.
• Purchasing your product from an unofficial third party (i.e not from
Gtech or an official Gtech retailer.
• If you are in doubt as to what is covered by your guarantee, please
call the Gtech Customer Care Helpline on UK: 08000 308 794
International orders are subject to a delivery charge for both faulty and
non faulty products.
WARRANTY – TERMS AND CONDITIONS
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