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HOW TO ORDER, continued
In Canada:
Hach Sales & Service Canada Ltd.
1313 Border Street, Unit 34
Winnipeg, Manitoba R3H 0X4
Telephone: (204) 632-5598
Fax: (204) 694-5134
Information presented on these pages applies only to Hach products
manufactured for use within the United States. Exportation of these
products renders these terms void.
Shipment
Hach products are shipped FOB from the shipping point. If you do not
specify a method of shipment, our staff will determine the best means of
transportation consistent with Department of Transportation and postal
service regulations. Motor freight shipments will be sent freight collect
unless specified otherwise at the time of order. Limited quantities of
Class B poisonous and “Dangerous When Wet” materials may be
shipped by United Parcel Service without additional charge. This
shipment avoids slow and costly motor freight shipments. Although
Hach ships your order as quickly as possible, we cannot guarantee
delivery dates. Also, it is your responsibility to insure your order during
shipment.
Claims and Returns
We take extreme care to fill and pack orders properly. If your freight
appears to be damaged when you receive it, do not accept it from the
carrier. If you have accepted a delivery and find hidden damages, call a
Hach customer service representative immediately. Be sure to keep all
containers and packing materials.
AUTHORIZATION MUST BE OBTAINED from Hach when returning
items for any reason. Call 800-227-4224; Alaska and Hawaii call 970-
669-3050 collect. Sorry, but all “freight collect” shipments of returned
merchandise must be refused.
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