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HOW TO ORDER, continued
If you need to return items, please follow the procedure below:
1. Within 30 days after receiving the merchandise, contact Hach
customer service to get Return Authorization.
2. Hach will send you Return Authorization labels, documentation and
instructions.
3. Attach Return Authorization labels and documents to the outside of
the shipping cartons and ship to Hach within 15 days. Hach will refuse
return shipments without these.
To receive credit, returned shipments must meet the following
requirements:
1. Chemicals must be in original, unopened containers. Products that
have been used or defaced may not be returned. For kits and portable
laboratories, a refurbishing fee will be charged for non-returnable
chemicals.
2. Freight charges associated with returned merchandise are the
customer’s responsibility. Hach will not accept “freight collect”
shipments unless you get prior authorization.
3. All returns must be shipped within 15 days after receiving the
authorization. Returns not shipped within this time need to be
reauthorized.
4. All chemicals authorized for return must be packaged and shipped to
comply with U.S. Department of Transportation regulations.
Prices and Terms
Prices are subject to change without notice. All prices are FOB from the
shipping point (usually Ames, Iowa). Hach offers instant credit up to
$200 on Net 30 Day terms. Larger orders are subject to credit review.
Customers may send remittance with orders or we can ship C.O.D. if
preferred.
Warranty
Hach warrants its products to be of high quality, to be free of material
defects on the date of shipment and to be as specified. Full warranty
information is on the back of Hach invoices.
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