9- Troubleshooting
Problem Possible Cause Possible Solution
The compressor 
does not work.
•  Mains plug is not connected in the 
mains socket.  
•  Connect the mains plug.
•  The appliance is in the defrosting 
cycle.
•  This is normal for an automatic 
defrosting.
The appliance runs 
frequently or runs 
for a too long pe-
riod of time.
•  The indoor or outdoor tempera-
ture is too high.
•  In this case, it is normal for the ap-
pliance to run longer.
•  The appliance has been o power 
for a period of time.
•  Normally, it takes 8 to 12 hours for 
the appliance to cool down com-
pletely.
•  A door/drawer of the appliance is 
not tightly closed.
•  Close the door/drawer and ensure 
the appliance is located on a level 
ground and there is no food or 
container jarring the door. 
•  The door/drawer has been opened 
too frequently or for too long.
•  Do not open the door/drawer too 
frequently. 
•  The temperature setting for the 
freezer compartment is too low.
•  Set the temperature higher until a 
satisfactory refrigerator tempera-
ture is obtained. It takes 24 hours 
for the refrigerator temperature 
to become stable. 
•  The door/drawer gasket is dirty, 
worn, cracked or mismatched.
•  Clean the door/drawer gasket or 
replace them by the customer 
service.
•  The required air circulation is not 
guaranteed. 
•  Ensure adequate ventilation.
The inside of the 
refrigerator is dirty 
and/or smells.
•  The inside of the refrigerator 
needs cleaning.
•  Clean the inside of the refrigera-
tor.
•  Food of strong odour is stored in 
the refrigerator.
•  Wrap the food thoroughly.
Many occuring problems could be solved by yourself without specic expertise. In case 
of a problem please check all shown possibilities and follow below instructions before you 
contact an after sales service. See CUSTOMER SERVICE.
  WARNING!
 ▶ Before maintenance, deactivate the appliance and disconnect the mains plug from 
the mains socket.
 ▶ Electrical equipment should be serviced only by qualied electrical experts, because 
improper repairs can cause considerable consequential damages. 
 ▶ A damaged supply should only be replaced by the manufacturer, its service agent or 
similarly qualied persons in order to avoid a hazard.
28
9.1 Troubleshooting table