Troubleshooting
Many occuring problems could be solved by yourself without specific expertise. In
case of a problem please check all shown possibilities and follow below instructions
before you contact an after sales service. See CUSTOMER SERVICE.
WARNING!
▶ Before maintenance, deactivate the appliance and disconnect the mains plug
from the mains socket.
▶ Electrical equipment should be serviced only by qualied electrical experts, be-
cause improper repairs can cause considerable consequential damages.
▶ A damaged supply should only be replaced by the manufacturer, its service
agent or similarly qualied persons in order to avoid a hazard.
Problem Possible Cause Possible Solution
The compressor
does not work.
• Mains plug is not connected in
the mains socket.
• The appliance is in the defrost-
ing cycle
• Connect the mains plug.
• This is normal for an automatic
defrosting
The appliance runs
frequently or runs for
a too long period of
time.
• The indoor or outdoor temper-
ature is too high.
• The appliance has been o
power for a period of time.
• A door of the appliance is not
tightly closed.
• The door has been opened too
frequently or for too long.
• The temperature setting for the
freezer compartment is too low.
• The door gasket is dirty, worn,
cracked or mismatched.
• The required air circulation is
not guaranteed.
• In this case, it is normal for the
appliance to run longer.
• Normally, it takes 8 to 12 hours
for the appliance to cool down
completely.
• Close the door/drawer and
ensure the appliance is located
on a level ground and there is
no food or container jarring the
door.
• Do not open the door/drawer
too frequently.
• Set the temperature higher
until a satisfactory refrigerator
temperature is obtained. It
takes 24 hours for the refriger-
ator temperature to become
stable.
• Clean the door/drawer gasket
or replace them by the cus-
tomer service.
• Ensure adequate ventilation.
The inside of the
refrigerator is dirty and/
or smells.
• The inside of the refrigerator
needs cleaning.
• Food of strong odour is stored
in the refrigerator.
• Clean the inside of the re-
frig-erator.
• Wrap the food thoroughly..
The appliance makes
abnormal sounds.
• The appliance is not located on
level ground.
• The appliance touches some
object around it.
• Adjust the feet to level the
appliance.
• Remove objects around the
appliance.
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