9- Troubleshooting
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9- Troubles hooting 
Many occuring problems could be solved by yourself without specific expertise. In case 
of a problem please check all shown possibilities and follow below instructions before you 
contact an after sales service. See CUSTOMER SERVICE. 
WARNING! 
Before maintenance, deactivate the appliance and disconnect the mains plug from 
the mains socket. 
Electrical equipment should be serviced only by qualified electrical experts, because 
improper repairs can cause considerable consequential damages. 
 A damaged supply should only be replaced by the manufacturer, its service agent or 
similarly qualified persons in order to avoid a hazard.
9.1 Troubleshooting table 
PPoossssiibbllee  CCaauussee  
PPoossssiibbllee  SSoolluuttiioonn  
does not work. 
• Mains  plug  is  not  connected in 
the mains socket. 
• The appliance is in the defrosting 
cycle. 
• Connect the mains plug.
•
This is normal for an automatic 
defrosting. 
runs frequently 
or runs for a too 
long period of 
time. 
• The indoor or outdoor tempe-
rature is too high. 
• The appliance has been off power
for a period of time.
• A door/drawer of the appliance is 
not tightly closed. 
• The door/drawer has been opened 
too frequently or for too long. 
• The temperature setting for the 
freezer compartment is too low.
 
• The door/drawer gasket is dirty,
worn, cracked or mismatched. 
• The required air circulation is not 
guaranteed. 
• In this  case,  it is normal for the 
appliance to run longer. 
•
Normally, it takes 8 to 12 hours 
for the appliance to cool down 
completely. 
• Close 
the door/drawer and 
ensure the appliance is located 
on a level ground and there is no 
food or container jarring the door
•
Do  not  open the door/drawer 
too frequently. 
•
Set the temperature higher until 
a satisfactory refrigerator tempe-
rature  is  obtained.  It 
hours  for the refrigerator tem-
perature to become stable. 
•
Clean the door/drawer gasket or 
replace them by the customer 
service. 
• Ensure adequate ventilation. 
refrigerator is 
dirty and/or 
smells. 
• The inside of the refrigerator needs 
cleaning. 
• Food of strong odour is stored in 
the refrigerator. 
• Clean the inside of the refrigerator. 
• Wrap the food thoroughly.