DG3 Controller – Installation and Operation
Manual
540846-3 page 45 of 64 25/09/2015
List will not load into DG3 controller
Check there is a valid destination list in the USB drive and that
it has been correctly configured
3.2.2 Configuring the USB
stick for loading
If problem still persists, check if the USB drive is faulty
DG3 loads list correctly but shows 'Bad Destination or Bad Route'
Ensure a valid destination or route code is being entered
The database may have been saved and loaded as a standard
4-digit code rather than a 10-digit route browse (or vice versa).
Check in Helen that the correct option has been selected
Figure of step 1 in 3.2.3
Transferring the database
to the USB stick using
Helen
Resave the database to the USB drive if necessary and then
upload it to the DG3 again
Sign test function
The sign test function tests all the signs connected to the DG3 controller. This function is accessed via the
menu behind the lock code (please refer to section 3.5 Accessing other functions of the DG3), 'Test signs?'
found from within the list and then selected using the F/E key.
The screen looks like this:
The controller will then flash ‘Testing’ as shown above and send a message to all the connected signs for
them to show a repeating test pattern. This test pattern verifies that the signs and the controller are
communicating with each other and that for LED signs, the individual LEDs are working correctly.
LED signs will show a scrolling message followed by an alternating test pattern (the content of the scrolling
message is described below) whilst flip dot signs will show just the test pattern. There will be some variation
in what is scrolled across the sign, depending on firmware, display size etc., but the key areas will be the
same.
Failure of this test sequence to appear indicates that power and / or communications are not present and
/ or cables may have been incorrectly connected.
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