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21. Troubleshooting guide
Cause Possible remedy
Issue: No sound, hearing aid not functioning
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Hearing aids blocked
with ear wax
See “Care and
maintenance.” Consult
your hearing healthcare
professional
Cause Possible remedy
Issue: Not loud
Low volume Turn up volume; see hearing
healthcare professional for
models without a manual
volume control or if problem
persists
Low battery Replace battery
Hearing aids not
inserted properly
See “Putting on the hearing
aid.” Remove and reinsert
carefully
Change in hearing Consult your hearing
healthcare professional
Hearing aids blocked
with ear wax
See “Care and maintenance.”
Consult your hearing
healthcare professional
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