Cyclapse Classic
Product Guide - Revision B
Operating Temperature
The operating temperature range of most digital cameras is specified by the manufacturers as 0C to +40C. While neither we nor the
camera manufacturers can warrant operation beyond this range, you will undoubtedly find that they work just fine over much a wider
range! As of summer 2015, Harbortronics has shipped about 4000 time-lapse camera systems over a span of about 11 years, and we
have relatively few reports from customers of system failures. The failure rate is not perfect, but much better than expected for
commercial equipment used in harsh environments.
Our earlier generation systems have been used in locations literally from pole to pole. There are systems in use in Antarctica, dozens
in the Arctic, and there are huge number of systems operating in the Middle-East, Arizona, the Australian Outback, Africa, etc. Low
temperature problems are most often due to battery chemistry, and high temperatures have proven to be of absolutely no concern.
We are compelled however to say that the excellent performance of our systems over the years does not mean that we guarantee
operation of any particular system to these temperature extremes.
Service / Warranty
Philosophy:
Harbortronics is a small private company, and has been in business since 1998, starting in a small basement office, and now operating
out of a 3000 square foot facility with several employees. All of our sales have been derived from word-of-mouth and internet
searches. We realized early that customer feedback, either directly to us or to other people on the internet, is stimulated by one of two
reasons... either the customer is irritated by a problem, or they are excited about their experience. One of my goals as the Chief
Engineer of the company is to reduce the irritations, and try to stimulate excitement! Given the growth of the company, and high
number of repeat purchases, I'm encouraged that we may be doing things fairly well.
If you have a problem with our equipment, if you have difficulties getting things to work, or have any complaints about how we have
treated you, my philosophy is to do my absolute best to find a way to satisfy you. That may mean going beyond the legal obligations
of our warranty, suffer complete loss of profit on an occasional sale, or whatever it takes. It's been immensely satisfying to find that
over the last 17 years, this philosophy has created such satisfaction in our customers. We take great pride that of the countless
comments on the internet about Harbortronics, there are almost no negative comments! That's not to say that we haven't had our share
of problems with our equipment, but again, I will do my best to make it right in the end! -Mark Roberts
Legal:
All products manufactured at Harbortronics are warranted against any manufacturing defects for a period of one (1) year from the
date of purchase. Cameras and lens warranty service may be provided by Harbortronics, but Harbortronics does not warrant these
devices beyond the manufacturer's own warranty. Defective products should be returned prepaid to Harbortronics. Harbortronics will
at its discretion, repair or replace such products without charge, and will return to the customer prepaid. Except as mentioned above,
no other warranty expressed or implied, applies to this Harbortronics product. All other claims, of any nature, including but not
limited to camera damage are not covered. This warranty does not cover damage caused by misuse, accident, or abuse. This warranty
does not cover consequential damages or other incidental damages. Some states do not allow the exclusion or limitation of incidental
or consequential damages, so the above exclusions may not apply to you. Contact Harbortronics at www.Harbortronics.com for
service instructions.
Harbortronics Inc 18 8/4/2015
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