5
Helpful Videos – www.hzsupport.com Helpful Answers – 1-800-858-8501
Continued
Troubleshooting
WARNING: Disconnect chime unit from power source before
opening chime access door. Close door and replace screw before
reconnecting to power.
1. PROBLEM: Chime does not sound or rang one time and quit.
A. POSSIBLE CAUSE: Push button/sensor and chime are not synced.
A. CORRECTIVE ACTION: Sync the push button/sensor and chime.
• Press and hold the button on the chime until the chime sounds a
“Beep-Beep”.
• PUSH BUTTON – Press the push button within 30 seconds. The chime
will sound a “Beep-Beep” tone to indicate the push button is synced.
Press the push button to ensure operation.
• SENSOR – Press the button inside the sensor within 30 seconds. The
chime will sound a “Beep-Beep” tone to indicate the sensor is synced.
Press the button inside the sensor again to ensure operation.
B. POSSIBLE CAUSE: Push button/sensor battery is not installed correctly.
B. CORRECTIVE ACTION: Make sure battery is installed according to the
diagram inside the push button/sensor.
C. POSSIBLE CAUSE: Push button/sensor battery is dead.
C. CORRECTIVE ACTION: Check charge of push button/sensor battery
and replace if necessary.
D. POSSIBLE CAUSE: Chime is not receiving power.
D. CORRECTIVE ACTION: Make sure the plug-in chime has power.
2. PROBLEM: Push button/sensor battery seems okay, but the chime does not
work after installation.
A. POSSIBLE CAUSE: Chime or push button/sensor is mounted on metal
or near metal studs. Note: Metal reduces transmission range.
A. CORRECTIVE ACTION: Use 1/4 in. to 1/2 in. (6 to 13 mm) wood shims
to move push button/sensor away from metal surface. Move chime to a
different wall outlet.
B. POSSIBLE CAUSE: Chime is mounted near concrete floor or wall. Note:
Concrete may reduce range.
B. CORRECTIVE ACTION: Move chime away from concrete surface.
To Next Page
Loading...